This plumber charged me for repairs which the previous owner of my unit had already paid for. I made the mistake of signing a blank invoice (which I assumed meant $0, as repairs had been paid for as condition of the sale of the unit). When I disputed the $300+ invoice, they phoned me numerous times threatening to put a lien on my condo, and then had a collections agency pursue me. My lawyer advised me not to pay Firenza, but I did, just to get rid of this mess (which has been ongoing for almost 6 months). I have encouraged Firenza and give the money to charity, to avoid the bad karma they are likely to ensue, but I doubt that they will. I would recommend avoiding this company at all costs and have asked my building to stop recommending them to condo dwellers.
- Approximate cost of services:
- $300.00
- Company Response
I would like to apologize for your experience with our service. Here at Firenza Plumbing & Heating Ltd, We always stress the importance to our employees to be professional, neat and courteous to all our clients. We also make sure that if there is an issue with any of the work we do, our management team and owner's always follow up to make sure that our clients are happy. Wishing you all the best and hopefully you can give us another try in the future.