3 Step Construction

Recently, I hired Ben to remodel my bathroom. Having never been through a renovation, I was a bit worried about the process. He guided me through each phase of the transformation, which was most reassuring. During the consultation phase, Ben spent time listening to my ideas and offered some useful suggestions. Within 24 hours, he provided me with a detailed estimate which accurately reflected our conversation. He was transparent about the costs so there were no surprises along the way. All of my questions, no matter how minor, were fully addressed. During the product selection process, Ben gave me practical advice about what to purchase (vanity, toilet, tub, faucets, tiles), but, he also offered tips on style and colour so that the finished project would be tasteful and modern. I was pleasantly surprised when Ben offered to pick-up and transport all of my purchases that same day. In short order, he started the project and worked diligently from start to finish, putting in long hours to ensure everything was ready for his electrician, plumber, and tiler. He is well-networked with solid tradesmen who are also very reliable. At the end of each day, Ben ensured the site was cleared of debris, leaving it neat and tidy; he was always respectful of the rest of my home and belongings. As the renovation progressed, each day I had many questions, which Ben did not hesitate to answer in a patient, informative manner. Any minor adjustments that had to be made were taken care of immediately, without reminders. Per other reviews, no micro-managing is necessary when working with Ben. He is extremely punctual and true to his word. In addition to being a conscientious contractor with great work ethics, Ben is a polite gentleman with a cheerful demeanour. Suffice to say, I recommend Ben without reservation and am planning on hiring him for many more projects in the future. Why wouldn't I? Everyone who sees my new bathroom is incredibly impressed at the transformation. The results are above and beyond my expectations.

I was completely thrilled with my new bathrooms. The work was completed on time, and Ben (the renovator) was always on time and left the site cleaned up before he left each day. I have recommended him to several friends who have also been very pleased with his work.

Work was done professionally and on time. Wet happy with the work and quality of workmanship. Would recommend 3 Step and use them again in the future.

Fully renovated 3 bathrooms for me and built a deck as well. We had 3 Step involved with a deck project originally, and we were so pleased with the professionalism and timeliness of their work on our deck that we hired them to renovate 3 bathrooms for us as well. The project was on time, and on budget with no issues. What was most impressive was the attention to detail and communication on any changes or upgrades we may have wanted as they demolished the old bathrooms and commenced the new build out. They truly acted as if our house was their own. Nothing was rushed, no issues at all with the workmanship and the end results. I would absolutely use them again and recommend them to anyone considering a honest, professional, and "European quality" contractor. I have been thoroughly impressed and have recommended them to anyone who asks me for a thoughts for home renovation, or when they asked who completed our renovation work. Everyone who has seen the transformation has loved the end result.

Roger - Cariboo Heights (Burnaby BC)