STAY AWAY FROM THESE PEOPLE. THE OWNER IS ISRAR.
I BOUGHT 2 DUCTLESS COMFORT STARS UNITS. I BROKE DOWN IN 7 MONTHS. IT TOOK 3 MONTHS TO REPAIR IT. I HAD TO PAY $500 FOR LABOUR AND SHIPPING OF PARTS EVERN THOUGH THE UNIT WAS UNDER WARRANTY. AFTER FIXING THE UNIT (BOARD), IT BECAME VERY NOISY. NOW THEY WANT ANOTHER $300 OR MORE TO FIX REPLACE THE MOTOR!
TOTALLY RIDICULOUS!
- Approximate cost of services:
- $4,500.00
- Company Response
Really sorry that it took so long to get the unit going. We provided you timely service at our end. The delay was caused by Supply house and Comfort Star USA to process the order. The unit failed due to short of Wire outside which was not installed by our technician at the time of installation. We didn't charge you any labour, parts, and service fee which is over eight hours. We dicounted you fifty percent on shipping and handling fees and only charged $250.