Sewer Squad Plumbing Co

Sewage backup on basement. I saw their website with a good detail of their services and with an updated customer reviews. I called the main line, and they answered quickly. After that, the dispatcher called within 10 minutes for the time of arrival. They came after one hour which is unbelievably excellent! After a few minutes, the plumber sent me a text with his face and time of arrival, which is another amazing service. Bing, the plumber, called as soon as he arrived and he was able to fix the problem (while another company was not able to). He then sent me a detailed invoice and also with pictures of the whole area (since this is my rental property and i was not there). Then he scheduled the camera snake the following day to determine the source of the problem. This company only charged me a really good price. They are super organized and professional when talking to them. Try them out.

Very good service, Josh was excellent and was thoroughly efficient although your prices are on the north side.

Mitch and Bing were awesome!
Job well done! I highly recommend, sewer squad. Fast
efficient service! Happy customer here

Incredibly professional and patient answering all of my questions. In fact, I have already referred this service to a relative experiencing some drain issues

The job was completed quickly and neatly. The technician were knowledgeable, efficient and pleasant. I would certainly recommend this company.

Thomas was knowledgable and very friendly. He did a great job. I highly recommend SewerSquad.

A basement drain had become restricted over time and I had been looking for and even scheduling plumbing co.'s to solve the issue for a few weeks. The costs and attitudes have varied enormously. One co. arrived and then claimed a reasonably priced and advertised clearing didn't apply to my particular case, despite specifically discussing it before the visit. Then, without much discussion they wanted to perform a pressure wash that started at an absurd $1,500. To view and snake would be almost $500! As a customer with a relatively small job that would take about half an hour, I'm greatly offended by the behavior of the companies that think it's acceptable to gouge. Sewer Squad on the other hand were totally professional and fair. The tech., Kahdeem, did all I could expect and worked hard to finally established a flow in the drain. I'm waiting for the camera inspection to verify what I expect was enough, at least for now.

Unfortunately, the main drain pipe is well clogged and about half open after the snaking. The fix requires replacing the trap and following few feet and re-routing of the washing machine outflow past the trap, not into it, which it is currently. The est. for this is over $3,400! which I cannot in any way justify. The job could take no more than a day and a half and with new pipe and concrete costing no more than $150, there's no way I can see that much cost being anywhere near fair. Shop around is all I can say.

Excellent service from the Sewer Squad team!!!

Please continue your great work.

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Our kitchen drain was plugged due to an improper item being put down the garburator. The plug was beyond the clean out so I needed professional snaking.

In terms of work done and customer service Sewer Squad was exceptional. I called 9pm the night before and spoke to a someone from the firm, not a call answer service. They scheduled an appointment the next morning and the plumber, Josh, showed up on time. I also got a call beforehand to let me know he was on his way and they texted a picture of him so I knew it was him when he arrived.

Josh was very respectful and provided a few of quotes. We settled on one and the job was estimated to be done in 2 hours but was done in an hour. Everything was cleaned up and settling the bill by credit card was quick. After Josh left someone called me to ensure I was fully satisfied. I've included before and after pictures, taken by Sewer Squad, in this review.

This is the kind of excellent service that makes people want to brag about a company they used, so why did I knock one star off them? Price and sales approach.

Josh's first quote included a bunch of unrequested extra services and cost ~$1100. He then proceeded describe other quote options until finally getting to one at $612+tax which did the work I asked for. That would clear the plug and install a 1.5" in-line y-adapter so future cleaning would be easier. I felt that $612 was very high for a 2 hour job with almost no parts. $300/hr is almost twice what I paid for a plumber 2 years ago. As it turned out Josh took only 1 hour to complete the job.

The sales approach was to provide a series of quotes, starting with one filled with bells and whistles at a very high cost, and ending with the quote I asked for with a 'reasonable' price. This was not appreciated.

Better in my view is to start with a basic quote that meets the customers immediate need, then offer to upsell them on other services.

I guess one can consider Sewer Squad a premium plumbing service at a premium price. Nothing wrong with that if that if it is what you are looking for.

PS: I think Josh did feel a bit bad for charging so much for such a small job. He gave me a canister of drain cleaner and tested my water pressure for no charge. That was appreciated. Thanks Josh.

Kevin from Sewer Squad was excellent-very personable and he explained very clearly ahead of time the options for the job and the costs. He cleared our blocked kitchen drain very efficiently and left our kitchen totally clean afterwards. Highly recommended