I want to start by saying the crew was really nice but made huge mistakes. We hired this company with the promise that they had insurance. Stuff was not wrapped by the crew (even though John the owner claims it was). The crew finished, we paid and they rushed out as it was a very long day for them.
Our issue is with the owner John. The next day I reached out to him explaining there was damage done to furniture and walls. He right away became defensive and argumentative. He offered $300 cash but we explained that the chair they broke was worth $200 alone. We preferred to go threw insurance annd since they are a small business we couldnt understand why they would want to pay out of pocket if they have been paying into insurance. He kept saying that our move was not profitable for him as if we should feel bad and ignore the fact that our stuff got damaged in the process. After weeks of going back and forth in emails he basically accused us of making stuff up and has refused to submit to insurance. Im willing to bet that he has no insurance. I really dont know how this company has won so many awards and its extremely upsetting that we were treated the way we were.
- Approximate cost of services:
- $3,400.00