Evergreen Plant Care

My family opted for their lawn care services back in early spring. We never saw any results despite us watering our grass every single day and them coming for treatments such as aeration, fertilization, seeding and raking. Our grass still looks super dry and dead, so we called to cancel in the beginning of August and they said they would issue us a refund cheque. I am writing this review as I am livid that weeks had passed and the cheque is still not delivered yet! I called back this Monday and their response was, I need to double check with the accounting department, but your cheque is still not sent out yet. I called back the next day, still not sent out, they would send it out tomorrow. I called yesterday 3 times, all different hours, no one picks up the phone! I call today, and they say the cheque was sent out yesterday despite me telling them countless times to please call my cellphone when cheque has been sent out. I am so disappointed in this company, this place is a joke. If I had never reached out in regards to the status of the refund cheque, I would never receive it as they kept brushing me off. The person I spoke to on the phone’s name was Kinfon and he never had a definite answer for me as to when the cheque would be sent out, but they were super quick to take our money when we had opted for their services since they took payment right away! But when it comes to a refund, that’s a different story.

If you are looking for lawn care services, DO NOT COME TO THIS PLACE. They lack communication skills, work ethic, and will have you chasing them in circles for your refund. I would not recommend this place to anyone.

I hired Evergreen to cut my grass front and back. I have a shoe box of a backyard. I have repeatedly asked them to only use a push mower in the back yard as the machines they drive has dented my freshly painted fence and it looks like a grass bomb was set off. Literally every time they came and mowed, they created more work for me to clean up. Chairs, cushions, windows, toys...EVERYTHING covered in a thick blanket of grass cuttings. After 3 phone calls, emails with photos for the visual impact of the mess that was left, they still have the nerve to come in my backyard with a riding mower. When I questioned the owner (who didn’t even have the courtesy to phone me, he only communicated through email) he could barely apologize and could only say that it was a new team and they didn’t “know”. After 3 emails and phone calls, he couldn’t respect my wishes and make sure his team knew what was requested. I’m waiting out the remainder of my contract with this company, but literally, I cannot wait to send them packing and find a company that can leave my place the same or better than they left it. Also, as an aside, they never actually did a great job mowing and barely could use a weed whacker to save their lives. It’s not about quality with this company, it’s about quantity. Never. Again.

I have been using the service of this lawn maintenance company for over 2 years. The customer service has been fair and acceptable. Recently I have asked their representative to come over to see what can be done more on the landscape of our litter front and back yards. On various emails and phone calls over a period of 3 months, nothing happens except a couple of email replies from the customer service desk saying that a representative will talk to us. This never happened, so far till now. Summer is over soon. I'm very disappointed with the sudden lack of service from this company. Just want to share this with anyone interested to know.