They do shoddy work. Do not show up when promised. Had to drain and fill pool three times because parts were missing and liner kept slipping down. Installers do not know what they are doing. Put filtration system where ladder system was supposed to go - patio stones platform for ladder. They put ladder system on wooden skid which was for filtration system and ladder was uneven and sloping into pool - very dangerous. Pool was not level - water is about 2" from top at one end and about 6" from top at other end. Took endless phone calls and e-mails from me, my adult son and adult daughter demanding that they come back and make ladder system level - remove wooden skid, level ground, and lay 24" patio stones for ladder platform. After threatening legal action, they finally came back and made ladder level - a shoddy job with attitude, but at least the ladder was made safe.
I have had the pool water go green twice even though I keep the pump running 24/7. It took two jugs of chlorine each time to clear the water. So I asked by pool guy who does pool cleaning, opening and closing of pools (Don's Pools and Spas) to come take a look and he discovered that they did not install the chlorinator properly and no chlorine was going into the pool. No wonder it kept going green, even though I kept adding chlorine pucks to the chlorinator. And it was those guys who recommended that I buy a chlorinator and they said they would install it. They just don't know what they are doing.
If I had of researched Dundas Valley Pools first, I would never have hired them to install my pool.
- Approximate cost of services:
- $8,000.00