Couch was delivered and looked great but after two weeks, the back couch cushions look sloppy and have lost their shape. Also a row of stitches is coming out and when I told the customer service about it, they assured me a replacement was coming. It’s been almost 7 months and nothing. Emails her returned with a message that I’ll just have to wait longer if I want one. Awful. I am selling this uncomfortable poorly made couch as soon as the holidays are over.