Canadian Pro Interlocking

My first contact with CanProLock was initially Harris whom i found through an add on a home improvment blog. Harris was friendly and very helpful, the designs he created from his digital arts background were absolutly stunning.I signed the contract with a promise of a may 1st start but the beginning of may was very rainy and wet so Joe the company owner explaind he provides a warrenty and needs to do it when the weather is better. When the weather started to get better Joe and crew showed up prompt and began work. I contracted Joe and team for a flagstone porch and a driveway extension with borders and inlays. The flagstone was done perfectly, all joints finished clean and nice. The interlock was comleted smooth and neat, all lines were straight and all inlay cuts were accurate. Joe is very cool and composed throughout the whole process and i found him extremely happy to discuss any asepect of my project. I decided to add extra square footage and he even gave me a deal on it because he still had the bin. When everything was said and done, i was happy with the price, i was happy with the work and i was happy to actually find a serious professional who really knows his stuff. I will be recomending Joe and company to my family and friends.

Have a good season Joe and i really appriciate the effort.

I received a quotation from Harris, who was polite and understanding. We came to an agreement rather quickly after seeing one of Canadian pro interlockings previous jobs.

I was rather happy with the price I have to say, as I have received 3 other quotes.

Joe the company owner showed up with another guy named Taras ( I hope I spelled that right)
The bin and machine showed up about the same time and work started.

The digging took about 4 hours and the guys cleaned up pretty good and left.

The next day the material showed up as planned and joe and crew began install at about 7am. They worked until about 7:45 pm and with this type of work that is no easy task. I am very happy with the progress at this point.

The next day they showed up around the same time and got right to it, at the end of the work day everything was complete and looked great.

I have had previous problems with other contractors but I have to say, this experience was amazing. So easy to talk with joe about anything regarding work. Everyone was responsive, polite and the work was flawless.

I am out of the companys work zone, and was really surprised at how well this was handled. no surprise costs, no disagreements, no excuses, just a job well done.

Thank you joe, please thank taras for me also.

I was put on to Joe and his team thru a friend that just had his patio done.. I was stunned to see the job he did I asked my friend for name of the contractor. That was Joe. Joe came over helped me plan it out gave me a lower quote then any one else I could find he did the job in time frame he told me and job was done beautifully I would like thank Joe for his professionalism and Joe's team for there hard work me and the wife couldent be happier ...

***PLEASE DO YOURSELF AND YOUR FAMILY A HUGE FAVOR, AND STAY AWAY FROM THIS COMPANY AT ALL COSTS***

Long story short: I signed the contract on October 1, 2018, and as at today (May 22, 2019), the company has not even started to build the patio.

On October 1, 2018, I signed the contract with Harris, the sales guy, and paid a deposit of $2400 (total Project cost was $12000). Harris ensured that the job would be completed before year end. He advised that the company had "multiple crews". To offer additional comfort, he said "last year we were still working in January". Nothing to be worried about.

On October 25, Joe came to remove the old stones. Now in perspective, I realized that they just made sure to come before 30 days from signing, because otherwise, as a consumer you have the right to cancel the contract.
I also paid an additional $4800 cash, so in total I had paid $7,200 up to that point. Please see pictures attached, because that is how my property has been since that day.

I contact the company several times in November and December, by phone, texting, facebook messaging.... Radio silence.

Then the below freezing temperatures came by the end of November, and with them our hopes to get the job completed by year end completely vanished....
Then came spring and I re initiated the contact. Joe apologized, saying that he was sick and came with a story of his medical problems , but that he would do our patio shortly, ensuring that we were "first on the list".
Suffice to say that he promised to come by mid-April, not showing up, then by end of April, not showing up, then first week of May, nothing, then even given specific dates like "I will be there Friday". We cancelled events, holidays, social gatherings, etc, just waiting for him, nothing. It is important to notice that he did not show up even though the weather conditions on those days were perfect to work (no rain and great temperatures, well above 10-15).
celsius).

I gave him a last chance and said that if he was not completing the work by the week of May 25, I would deal with a new contractor. He apologized, saying that "he had been hiring and servicing the machines" (why did he misled us then, saying that he would come in April???). Then he said that as per the contract --PLEASE PAY ATTENTION TO THIS-- the company had 365 days to complete the job and that he would force me to pay all the contract in court.
First, the 365 condition is simply false, a fantasy of his own, nowhere in the contract says that he has 1 year to finish the job, but helps to illustrate the kind of people you are dealing with.....
When I said that I would vigorously fight for all my expenses in small court if the job was not completed by the weekend, he changed the attitude and ensured that he would do.

And here comes the last straw....when he came today, Wednesday 22, he asked for more money in advance "to prepay the materials". He said that last year a customer did not pay him and now he is in huge debt with the supplier (careful because the financials of this company are questionable, at best), so now, he decided -changing the conditions of the contract unilaterally- to ask customers to pay in advance for materials, even before delivery. He indeed dare to ask for $4,000 to be sent to a third party (?). So essentially, in his mind, I would have had to pay $7,200 + $4000= $11,200, that is +93% of the total project cost WITHOUT HAVING OR EVEN SEEING ONE SINGLE STONE.

When I explained that those new conditions where totally unacceptable of course, and given how badly the project had gone, I did not trust him, he left.

So that is my story. Bottomline, now I need to find a contractor to do the job, and somehow try to recover my money ($7,200, which does not include other big expense items) in small courts.

It does not matter what the company/Joe writes below in response to this review (he is a master of decieve, a true fantasy creator). I have absolutely everything documented via text messages, phone call logs, facebook messages, witnesses.
If you have any doubt, please feel free to contact me at anicora
at hotmail dot com and I will glady share more details of this terrible experience, a true nightmare.

*****BUT PLEASE STAY AWAY FROM THIS COMPANY****
Thank you for reading.

Joe and his team were amazing to work with, they provided has the Best service. I would like to thank joe and his team for best class service they provided
Thank you!!

While our experience with Canadian Pro Interlocking started off really well, we ended up having a terrible experience with them that made us cancel our contract after the work began and taking a loss on our payments. Joe, the owner made many promises and did not follow through, I liked Joe and had high expectations at first, but then there was a notable disconnect between what we agreed on with the sales guy, Harris, and what the owner/contractor knew. Shame on us for putting too much trust in Canadian Pro Interlocking. We made the big mistake of paying 85% of the total cost upon the arrival of materials. The team did not begin work on the day the materials arrived which was a Saturday morning. The materials blocked my entire driveway for 2 weeks (at which point we hired another contractor to finish the job) restricting us from using our car parked in the garage, and parking our other car on our driveway. I can accept this for 2-3 days, and living in the GTA, overnight street parking isn’t free. He broke our fence door, worked short hours on the few days they actually showed up saying his guys were either too tired, or it was too hot to continue working. It’s the beginning of May! How can it be too hot!? I didn’t feel like he was prioritizing our job and must have been hopping between jobs. Our job was a decent size, nearly 1,000 sq ft of interlocking. What finally pushed us to cancel our contract is that when they built the front steps for our porch, the cuts were not done right AND his team left the steps INCOMPLETE FOR THREE DAYS. I’ve attached a picture. I have one elderly person and two young children (which they knew) living in my home and this was a HUGE HUGE safety hazard. When we complained over the phone, he defended the steps, but when he came back after three days in person, Joe admitted the steps were not done correctly and that his new guy had done it. How do you let a “new guy” do the job and not inspect it before leaving the site? I could go on but I’ll stop here.

Of course, I’m sure everyone has a different experience with each contractor, some good, some bad, but just wanted to share our experience. We were told that our job would be done in “4 days” (weather permitting) but at 2 weeks there was insufficient progress. I know contract work is never on time, but when you make false promises and just don’t show up, that’s just straight up unprofessional. We took a few thousand dollars loss on this as Joe was unwilling to give us a partial refund even though the digging was not all done, the slope in the backyard was not correct, the screening and levelling was incomplete, the steps had to be redone and of course barely any stones were laid- definitely not 85% of pay worth of work. Good luck.

Joe and his team did the interlocking at my house and I have to say it was one of the most amazing jobs I’ve seen recently, he made sure to use the best quality products and never rushed a single thing until it was done till perfection. There was a slight mismatch in colour in the beginning to a misunderstanding but to my surprise he took all the bricks back right away and got them exchanged even though a decent amount of them had to be thrown away.

We needed to find a reliable company with quality workmanship and good value for our dollar and we found that with Joe and his team. They are hard working and committed to ensure their customers are happy every step of the way. They were able to adapt to a design change midway through the project and offered recommendations to fit within the overall design and budget. I would highly recommend Joe and his team at Canadian Pro Interlocking.

We’re very pleased with the end results! We got 3 quotes and we decided to go with Canadian Pro Interlocking. Harris was very professional and very detailed from the beginning. He listened and made a design of what exactly what we wanted! Joe and his crew delivered! We are very happy and it’s beyond our expectations!!
Thanks Canadian Pro Interlocking! Definitely recommended!

Joe and his team did a great job. Everything was completed according to plan. They even worked on weekend to get the driveway done. Joe is a Pro at what he does. He is very calm and composed even when faced with challenges. Joe always kept us in the loop and provided valuable suggestions. Our initial contact was Harris who is also very knowledgeable with his graphic design background. Thank you Joe and your team for a job well done.