The drivers are punctual and capable. The pricing is dishonest and secretive.
Marty told us the price for a bin rental was $150, then an additional $95 per ton.
He then proceeded to charge us $423.75 a flat rate fee per bin, which he never told us was an option. He never provided measured weights for the bins he collected even though we requested them repeatedly.
When he charged us the same amount for a bin that was only 1/8 full as he did for a full bin, we asked him for bin weights and for the price based on what he told us originally. Instead of providing any information, he reversed the credit card charge and sent an invoice that was more than double what he previously charged for the full bins. He also refused to provide the weights.
In order to avoid a protracted fight, we paid him the flat rate, which was his goal.
We strongly recommend you AVOID Marty and Guaranteed Services and find a more honest and transparent company to deal with.
- Approximate cost of services:
- $424.00
- Company Response
As previously discussed the rental rate of 150 and 95 per ton was that for a garbage bin. When the bin was picked up it was a dirt bin. As we take dirt to a different facility to help divert material from our landfills the pricing structure of the dump site is per load therefore, it is the same cost for us and for you whether the bin is full or half full. Even still this is the most cost effective way of disposing of dirt as a full dirt bin weighs approximately 14 ton meaning that a full bin at the garbage pricing structure would cost $150 + 14 ton x $95 per ton = approx. $1500 plus HST. The change in pricing structure was made in order to pass the saving on to you as the customer. It is important when obtaining a quote to be clear as to what type of material is to be disposed of.