SRK Plumbing and Drain

Plumbing
Orangeville ON L9W
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HomeStars  >  Plumbing in Richmond Hill  >  SRK Plumbing and Drain  >  Laundry Room plumbing
Paul
Paul
2 reviews Guelph, ON
3/10

Laundry Room plumbing

At first Stefano was great, very responsive. But after installing the wrong plumbing fitting (dishwasher wye instead of a washing machine wye), he left for vacation and couldn't send anyone else to rectify the deficiency. He finally scheduled a visit for two weeks later, then cancelled due to a delay in his return flight from vacation, which I completely understand, however, i haven't heard from him in over 2 weeks and had to hire someone else to fix his mistake. I respectfully requested a partial refund but still haven't heard from him after another week. Meanwhile, he knew that we couldn't use the washer due to his deficiency, but still no response/empathy. Very disappointed.

Approximate cost of services:
$750.00
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Company Response

Hi Paul,

I’m sorry to hear you feel this way about our service. I truly value your feedback and want to address any concerns you have. Unfortunately, I was dealing with phone issues while overseas and couldn’t communicate as promptly as I would have liked.

During our initial visit, we discussed your vision, with a picture you showed me and I believe I delivered exactly what you wanted. If the appliance technician faced challenges, it may not be solely my responsibility. I also recall lending you an expensive tile bit to assist with your renovations, which I was happy to do.

I previously offered a partial refund to help resolve this, but I haven’t heard back. Please let me know how we can make this right for you.

Best wishes,
Stefano