Where to start. Dec 2021 our quartz kitchen countertops were installed. There were issues at the seams so a technician was sent in the new year, which was acceptable. What has not been acceptable is the quality of the quartz they purchased from LUCENT QUARTZ. A missed drop of water will stain the counter, the quartz counter, the easiest to care for. I wash my counters every single day with a mix of water and a few drops of dawn. But to no avail. Golden Edge asked LUCENT QUARTZ to come to the house to look at the counter and the rep recommended we use METHYL HYDRATE a highly flammable, poisonous liquid to clean the counters with. He left out the MSDS so Ill share just a small portion: Flammable Liquids - Category 2
Acute Toxicity - Oral Category 3
Acute Toxicity Dermal Category 3
Acute Toxicity Inhalation Category 3
Eye Damage/Irritation Category 2A
Specific Target Organ Toxicity (single exposure) Category 1
Signal Word Alcohol
Hazard Statement Highly flammable liquid and vapour. Toxic if swallowed. Toxic if it comes in contact with skin. Toxic if inhaled. Causes serious eye
damage. Causes damage to organs (kidney, liver, eyes, and central nervous system) via inhalation, ingestion, and adsorption through skin.
Precautionary Prevention Keep away from heat, hot surfaces, sparks, open flames and other Statement ignition sources. No smoking. Keep contains tightly closed. Ground and bond container and receiving equipment. Use explosion proof electrical, ventilating and lighting equipment. Use non-sparking
Im pretty certain no one in my family is interested in having this in the house never mind directly on the counter.
Both companies have washed their hands of the shoddy product they provided and installed.
LUCENT QUARTZ sent me an email :
I hope this finds you well.
Golden Edge Marble and Granite addressed your email to us.
I am sorry to hear that you are still experiencing the same issue. However, since it has been over a year ago and our technician was on site to demonstrate how to take care and maintain of the surface.
The quality of the surface would now depend on how you maintain and utilize your surface. We offer lifetime limited warranty but it is limited to some points of how the homeowner uses and cares for the surface . Attached please find care and maintenance sheet for your easy reference.
Should you have any questions or concerns, please feel free to contact us directly.
Golden edge has washed their hands and so has their supplier, who frankly only Golden Edge should be dealing with not me, since they are their provider of choice.
I would never use either again willingly. I just want my countertops fixed.
- Approximate cost of services:
- $4,000.00