First, I don't enjoy sharing disappointing reviews like this, but really felt the need to because my experience with this company was frustrating.
- This company installed a 68 ft fence as part of a larger project in my neighbor's yard, so I went along with it. But from the start, I was treated rudely. When I asked for a complete job quote (with a breakdown of costs), I got a rude text and email from the owner (I wont' get into details, but it was unprofessional and disrespectful). Considering how crazy lumber prices are right now (almost double), I wanted to understand exactly what I was paying for, so I didn't deserve that treatment.
- I also asked several times about options/advice (anything!) on how to resolve serious drainage issues along my fence, which would've been nice to address while the fence was being built, but I heard nothing from them, and when I finally did get a response during the middle of construction, the price to do it was astronomical and without breakdown (compared to other quotes I received).
- After the fence was officially done, the area along it was a complete mess (mud everywhere, grass gone, ground was very uneven with pits, a large cement boulder was left on the ground). I had no idea the fence was done at that point (because no one was communicating with me at all), so I had to call the workers back and remind them several times to please level the ground and plant some grass seed or something, which they finally did.
- In the end, they built the fence. Julian the foreman was nice and good to work with when I asked directly. For that, they get a 4/10. But frankly, I don't understand how a company can have such strong reviews when they treat people like this. If transparency and communication are important to you, then don't hire them. If not, go right ahead.
- Approximate cost of services:
- $5,200.00
- Company Response
this is a fraud review. we have never done any work for anybody named George. this is from one of our competitor's and I brought this to Homestars attention and im shocked they even put this review up.
as you can see we have a steady rating of 10s so for us to get a 4star rating is un heard of. this fake review should be taken down immediately and to who ever put this review up you should be ashamed of yourself ...