HomeWater

I called the customer service line about my bill
I spoke to a young lady, she went over and beyond to fix the problem
she was very helpful and polite

After paying $30+ a month since 2016, I was getting the impression yesterday that I was being asked to pay more money instead of being offered a simple solution to have someone come and open my filter. Nicole did a great job at putting my mind at ease and we look forward to the new system being installed.

I have had the basic filter system from Home Water for 10 years now. On April 1 of 2023, we experienced a flood due to a faulty bracket on the output side of the sand filter. After speaking with their rep on the phone (emergency call), I was able to bypass the system pending their pluming staff coming to remove the system and replace with an upgraded model at no extra cost to me. They came as scheduled on Apr 3, 2023, replaced the equipment, spent time to explain it all to me, left me the required wrench and a replacement prefilter enabling me to replace it annually as required. All in all, the rep was extremely helpful and very professional. I would recommend tis company to any homeowner wanting clean taste-free water at a reasonable cost.

Excellent customer service, Jai was very helpful with information on updating my filtration system, also very easy to accommodate for the best time to schedule the appointment. Overall very pleased with the service.

I've had the water filtering service since 2015 and have been very pleased with the results. There have been no issues with the system.
There is a noticable difference in the quality of water. We receive our filters every 6 months.
Very pleased with the product and services and I would highly recommend this group for your water filtering concerns and needs.

I called in to CANCEL my service due to my financial situation and Joseph was able to resolve my problem with suggesting ways of saving me money and I did not cancel .

He was very helpful, pleasant and understood my situation completely .. I was very happy with his decisions and his customer service was EXCELLENT . I was given some incentives, reduced monthly costs and Amazon gift card.

Thank you Joseph

I Enjoy this product very much and I would definitely recommend them to others. Since I received their service I have saved money on buying cases of water bottles.
The rep I spoke to today

I Enjoy this product very much and I would definitely recommend them to others. Since I received their service I have saved money on buying cases of water bottles.
The rep I spoke to today {Nicole} was very polite and helped me resolve any issues I had.

I got the best customer service from one of Home Waters representatives. So helpful and patient. Thank you!

I am a loyal customer to the Home Water since 2017. In addition to the fact that, I am very happy with my Homewater 4-Stage Whole Home Filter, I am also very much satisfied with the customer service. My phone calls were always have been answered with a positive attitude and problem-solving approach.
Thank you, Shalva

Rail was very helpful and resolved my problem. Also polite with having me retainmy account.