HomeWater

Water Filtration & Purification
Toronto ON M5C 2K3
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HomeStars  >  Moving & Storage in Vaughan  >  HomeWater  >  Lacking integrity and accountability
Aimee B
Aimee B
1 review Barrie, ON
0/10

Lacking integrity and accountability

Updating my previous review due to a lack of integrity and accountability from this company...an error was made on their part regarding billing and instead of owning their error and making it right they blatantly pointed the finger of blame at me in an email which included other parties ... when I reached out to them to advise of this error and ask for dates and times they tried to contact me regarding this issue they could not provide me with the transcripts stating they didn't have that information...by the end of the conversation they in fact admitted it was their error and would send an email to all parties to apologize...when the email was sent it indicated there was a problem with my billing payment method however I was never asked for any payment method when signing up with home water assuming I would be invoiced for the payment...when I reachsd out to them via email again-no response...huge lack of integrity and business ethics...have decided this is completely unacceptable
and am looking for a new water softener system to install in my home...this water softener system is subpar and I am still experiencing hard water issues with calcium and lime buildup on taps sinks even though they just changed the filter 2 weeks ago...horrible service and product all around

Approximate cost of services:
$20.00
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Previous versions of this review:

Aimee B
Aimee B
1 review Barrie, ON
10/10

Great Customer Service

I just bought my new home and had questions about my filters for the water softener. The associate who helped me was kind knowledgeable and within minutes he had my query answered and improved my service for only pennies a day to include a filter delivery twice a year! Amazing customer service! Thank you! Called back again today and same great service! Thanks again!

Approximate cost of services:
$20.00