Century Plumbing

I requested a quote by e-mail to replace a leaky saddle valve with a better quality valve. The quote was quite thorough, providing a description of the work and a link providing me with a photo of the valve they would use as a replacement. I have to say it is one of the better quotes I received from any plumber. I booked the appointment to get the work completed and Darlene had asked me what time I would like so I booked it for 8:00 am. it was approximately two weeks ahead of time so she said availability was wide open. Unfortunately, nobody showed up at 8:00 on the scheduled date and no phone call. I decided to send an e-mail around lunch time and Vanessa called me to advise that I was booked but there was no scheduled time, contrary to what I was told at the time of making the appointment. It was now around 2:00 pm so most of the day was wasted but she did promise to have the plumber call me which he did, eventually arriving around 3:00 pm. The job was done quickly but I think that the plumber should have carried a bucket to catch water as there was a fair amount of spilled water. The job site was cleaned nonetheless so not a huge issue. The job appeared to be done in an efficient and workmanlike manner at the agreed price. My only real complaint was that they secured an appointment time and failed to honour it.