BEWARE- Horrible Customer Service & Workmanship
This is an update to an earlier review where the project budget was listed incorrectly as $40K when it was actually $65K. We have since hired another contractor to fix the deck and structural supports of the pergola since Serenity Decks was unresponsive.
We hired Serenity Decks on a recommendation from our landscaper who we love. Sadly it was a very costly mistake.
We engaged their services for a perimeter fence, Thermory Ash deck and Pergola.
When the wood arrived for the deck it was not the material we had selected or he had quoted on. Even his installers were upset as the new material was not the same thickness and they had already done the foundation. This has created sunken areas and trip hazards around our pool coping as it is not flush. Furthermore the quality is not the same as he had assured me it would be. This material is supposed to be warrantied for 25-30 years and it has not even lasted 6 moths without cupping and cracking. They also had not secured any of the boarder boards so those are lifting.
The pergola supports were not sufficient in strength to take the weight and have cracked and now the structure is leaning.
We had tried for months to get this looked after and after several texts/emails and phone messages Richard finally came by and said he would send someone by to fix this. Months later, and after several more messages, emails, etc. no-one has shown up or returned any calls to schedule the work. Very unprofessional.
I wish I had read the reviews here prior as quite a few reiterate the lack of responsiveness from them.
I am left having to take further action and hope this review helps other homeowners avoid the costly mistake we made. Our project was just over $65,000.00 and we cannot afford to have it all re-done properly.
I would also like to add that he always bragged about other projects and made it seem like he was doing us a favour. When you spend that kind of money with a company you would expect better customer service and at the very least honour your workmanship and return phone calls.
- Approximate cost of services:
- $65,000.00