San Rufo Homes Ltd.

I am disgusted by San Rufos customer service, and especially how the owner handle a situation. We had our fair share of ups and downs during the 1st year home warranty period as most people do, however; how we were treated at the end was unacceptable. Our rough grade basically got forgotten about after it didnt pass the first inspection. Due to our contract that states they may have up to a year to complete it, I was patient. We waited 2 months after we saw the landscapers doing our rough grade to call and follow up. I emailed twice initially and was completely ignored. When I called I was given inaccurate information. The client services lady stated our rough grade was being resubmitted for inspection but nothing had been done in the past 2 months since it failed. She was very rude and at one point said, I guess you no more than me in a sarcastic tone. My husband called afterwards for further follow up since the information she gave me was conflicting. She hung up on him. When he called back to speak to the owner, she said she wouldnt give out his name. We wrote a negative review as we were frustrated and wanted someone to answer us. The owner reached out after the review and did recognize that we were forgotten about. He had landscapers out the next day but he also threatened us with legal action (slander) for the negative reviews. He stated he had a year to complete rough grade and that date hadnt passed yet. On Sept. 13, 2022 we received our rough grade inspection, three days past his 1 year contract he kept speaking of. Now fall is upon us and we have to try and get grass in before the snow flies but Im sure San Rufo doesnt care what kind of inconvenience it creates a family to have to live in a mud pit for over a year.

San Rufo's team was exceptional from the first time we went into the show home to every visit their warranty team made to my home. Corrinna is a fantastic sales person, they had a fantastic construction team and Helene and Richard in Warranty were just wonderful. Our house had a few things come up but their warranty team went above and beyond to make our home truly our dream home. I would build with San Rufo again and again, except I'm already in my dream home

Building our dream home with San Rufo was definitely the best decision we could’ve made. Their sales, construction and office staff were always very professional and worked closely with us to meet all of our expectations. They were also very flexible whenever we wanted to make changes or adjustments to some features. We’ll definitely recommend San Rufo to our friends and family.

We have nothing but good things to say about San Rufo Homes. Right from the start they were great to deal with, addressed all of our questions in a timely manner and helped us with the decision-making. The house itself is extremely well built and was completed in an efficient time period. Thank you to San Rufo Homes for building our dream home!!

We moved into a San Rufo custom home two years ago and liked it so much that we asked John (CEO) to build us another custom home in a location more desirable for us. He and his company of terrific staff, trades and sub-trades did just that. We moved in a month ago and are completely happy with our decision.

Throughout the processes of functional planning, building, finishing and move-in, the communication, decision-making, and followup with each and every San Rufo staff member was clear, open, and honest. We found each (John, Ashley, Heather, Bob, Danny, Devyn...) a pleasure to work with. San Rufo provided us with important ideas that made the design better, the final interior touches better, and functionally what we asked for.
Our home was delivered on time, on our budget and to our specifications. Throughout the 15 months of planning and build, communications were exemplary and the foundation of a solid builder/buyer relationship. We have no hesitation in recommending San Rufo!

My husband and I recently began building a home with San rufo, in St. Albert, and although there were a few communication break downs at the beginning by both parties, we could not be happier with the end result.
Their team really took the time and care to make sure we received all the upgrade options we were looking for and really went over and above to make sure we were informed every step of the way