Capital Appliance Repair

The plastic hinges on the bottom mount freezer door handle on our Samsung french door refrigerator failed causing the handle to come off. The technician found the correct replacement parts and ordered them and replaced them.

Autur from the company really knows his trade. We had a problem with our old refrigerator. He came on time and found out the problem right away. He ordered the parts on the spot and promised to come back as soon as the part arrived.

Alex was great . Didn’t push a repair that was more than a new one. This website asks for too much info for a place that asks people to take their time

This was my first-time using Capital Appliance Repair and they will definitely be my first to reach out to for any future appliance repair or maintenance issue I have. ALL the members of the team I dealt with were professional and pleasant, the ladies I spoke to when I called, and the technicians who were over to do the work. Technicians were punctual and committed to resolving my issue. We had a number of unexpected things that surfaced in the repair of my wall oven requiring additional work including trips and exchange in parts that were ordered however the final price was as provided on the estimate. My highest recommendation to this team!

The person who showed up to diagnose my dryer (Pavlo) was friendly , knowledgeable and professional.
It took him no time to determine that it was the fuse (which is what I wanted the problem to be. Cheaper).
I'd recommend Pavlo at Capital Appliance for anyone's next service call :)

The service repair person seemed to get a little annoyed because the vent pipe was inside the wall and the dryer was in a very tight spot. It was like that when we bought the place. Bonuses was the repair on the spot and upfront costs. Thanks

Home star again exceeded my expectations. Thank you for an amazing experience today! From first contact call, to finishing the job this company is 5 STAR professional. The technician found a faulty circuit panel , searched on line, priced it for. Then upon putting it all back resulted in a successful repair! Should it stop working again though ( 10 year old dryer) I will contact Home Star- with confidence - and i will be asking for technician Alex !

VERY SATISFIED CUSTOMER...
I went with Capital Appliance Repair because of their good ratings and what a good choice that was! The Technician showed up on time and knew what he was doing. Will refer your company with no doubt.

AVOID AT ALL COSTS. Absolutely horrible customer service and negligent tech- was left with a dryer that was a major fire risk despite being told it had been fixed. Paid in advance for parts that were not used and a dryer that was it fixed! Beware there have been cases brought before the BBB about this company!

I originally called to have an overheating dryer fixed. An appointment was scheduled and the service tech came by. He was polite and seemed professional. We spoke and I explained the issue. Without looking (opening up/checking) at my dryer he said i needed two new parts. A berring and a heating element. Said I had to pay 1/2 then and 1/2 on install.
I asked how he could tell it was the heating element and was told "ive been doing this for years, I know."
I was then told to call the next day to check on the status of my parts so that they didn't get "sent to someone else".
He returned a few days later to do the fix. He claimed to have done the repair and tested to ensure that it was no longer overheating. I made the mistake of trusting his word. Due to the excellent reviews of this company. I paid the remainning amount and he left. A few hours later we used the dryer and within 20 minutes there was an overpowering smell of burning plastic. We ran downstairs and the back of the dryer was burning hot (i burnt my hand) the wall nearby was also very hot- which had never happened before. I turned it off and unplugged it. Thank goodness we stayed home/nearby. It was a significant fire risk- even though the tech claimed to have repaired it.
I called the office the next day to complain about the fire risk and lack of service. At first i was told that i had originally called about a dryer that wasnt heating so why was i upset? That understandably upset me further. I demanded a refund and was told "ill call you back."
I called a few times and after arguing about it was offered a refund "by cheque". I asked for the full refund and was given a non answer. Regardless of the wasted money I tried to emphasis the serious fire risk the tech left me with. The lady on the phone claimed "there was no risk- dryers dont catch on fire!"
Needless to say I have zero faith in this company.
I have called twice more to inquire about my refund. In my last conversation I was told that the accountant is on vacation (okay) and that my cheque will be mailed Thursday. Which is different then what i was told last week. When i said that this sounded sketchy the lady i just spoke to said i was making a big problem and that I'll get my money when i get it.
I admittedly hung up because I was so angry by how rude she was being.
The only good thing I could say was there was one lady who i spoke to who genuinely seemed to understand why i was upset and did offer to send another technician to check the dryer. I turned down the offer as I don't believe there would be a different result/ I am not comfortable giving them any more of my money then I already have.

Needed a dryer repaired in a rental property. The technician arrived on time and provided a excellent service. They dtermined that nothing was wrong and recommended steps to take if it happend again beofre calling a technician. I like this approach which encourages me to use them again when something is wrong.

I would recommend.