John Woods Water Heaters technical people recommended Ed's Pipeworks to fix my broken water heater which was still under warranty for parts. Ed's Pipeworks wanted to charge me directly for the part irrespective of the manufacturer's warranty. The technical rep from John Woods said that Ed's Pipeworks was supposed to back charge the faulty part at no expense to me. Ed's Pipeworks refused to back charge and wanted me to pay for the part right there and then. The rep from John Woods could not reimburse me - he would only reimburse Ed's Pipeworks which is supposed to do warranty work for John Woods. In addition, they wanted an exorbitant amount of labour for 20 minutes or less of work. The rep from John Woods said he would take them off their recommended list, but that remains to be seen.
- Approximate cost of services:
- $900.00