The Hardwood Outlet

Floor Retailers
Vaughan ON L4K 1Z8
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97%(13 reviews)
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97%(13 reviews)
98%(552 reviews)
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The Hardwood Outlet
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Reviews for The Hardwood Outlet

Average customer rating:
6.6 10 (9 reviews)

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TJ Machado in Mississauga
TJ Machado in Mississauga
27 reviews Mississauga, ON
0/10

Installation Services Nightmare

I normally do not like to give bad reviews, however, I gave the establishment ample time to respond to my concerns and they chose not to.
This place may be okay for materials but do not under any circumstances use their installation services. Here are the main issues:
- They have a very confusing quoting process - where it not even clear what each side is responsible for. Apparently shop to provide stain and varnish means the customer has to buy it.
- Their coordination with the contract crew is horrendous. On day one no one shows up to my house and I was promised all day that they will be there in the next hour. Day 1 was a wash out.
- They never call you back once you have parted with your money. Its always let me call you back in 5 minutes which is code for you can try calling me back yourself in an hour.
- Terrible planning they wait until the last minute to measure my stairs that needed a custom cut, delaying the project another 3 days.
- Finally, I contacted the manager to vent my frustration when the work was finally completed. He promised to call me back. It has been 2 weeks now.

Approximate cost of services:
$15,000.00
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Private User
Private User
Private User reviews Markham, ON
0/10

I was given two different brands/batches!!!!!

I went to the Mississauga location and Steve told me I would be getting all the same solid hardwood (same brand, colour, gloss, everything). He made two different receipts and said made me pay three different prices per square foot. He said the hardwood was out of stock, so I was paying more. However, he reassured that everything would be the same (brand, colour, gloss). When the delivery came, there were two different brands and even the delivery guy called Steve to say the hardwood looked different. One of the batches was sent back. The other batch was installed and now I am trying to get the same brand, colour, gloss but now Steve is trying to sell me the rejected batch for more money!!!! I have tried numerous times to contact management, but I keep talking to the sales reps. I do not know what to do!!! I have paid in full and this issue hasn't been resolved yet :(

Approximate cost of services:
$6,630.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

Engineered hardwood flooring

Staff is very Knowledgeable and professional. The store has excellent selections. Being able to take samples was very helpful!
Will happily recommend.

Approximate cost of services:
$1,000.00
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Krista  in Mississauga
Krista in Mississauga
1 review Toronto, ON
10/10

Flooring

Great products and services ! I am super happy with my new flooring and installation, it completely transformed my main floor !
Highly recommended The Hardwood Outlet!

Approximate cost of services:
$2,000.00
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Company Response

Thank you krista, it was a pleasure dealing with you

Elizabeth in Toronto
Elizabeth in Toronto
2 reviews Toronto, ON
9/10

Floors

Just finished doing my entire house with carpet. 2400 squ feet. we shopped around and picked David because of 1 price, 2 personality and reputation and 3 he was referred. from the very beginning they we professional, respectful and heard exactly what we wanted. they worked very hard for two days and were a pleasure to have around. i am a Financial Planner so i take referring very seriously. i would 100% recommend this company for price, service, and delivering what they promised and more.

Approximate cost of services:
$8,000.00
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Company Response

Hey Elizabeth
Thank you so much for this kind review and thank you for you business. It was a pleasure dealing with you.

Mark
Mark
3 reviews Brampton, ON
10/10

complete home floor and stairs

absolutely incredible from start to finish. almost had my family's best interest. safety first on decisions with the stairs. and refused to take shortcuts on the job. i honestly could not be any happier and will use them again and refer them to everyone i know.

Approximate cost of services:
$25,000.00
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Company Response

Thanks mark it was a pleasure dealing with you buddy

grahammyers78@yahoo.ca
G. 8.
1 review Vaughan, ON
10/10

new hardware on main floors

they were very professional doing my floors and a clean job a job well done thank you

Approximate cost of services:
$4.00
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Company Response

Thank you for taking the time to write the review and we hope to see you again.
The Hardwood Outlet

Wayne in Toronto
Wayne in Toronto
1 review Toronto, ON
0/10

vinyl floor tile

Purchased product May 27,2017 and it did'nt work with the other flooring so we tried to return it June 11 2017 and they would not refund it or exchange for another product unless i paid a 200.00 restocking fee.according to their website on returns even though we complied with the refund policy they refused to honor the refund.

Approximate cost of services:
$900.00
1 of 1 people found this review helpful.
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Ayden in Toronto
Ayden in Toronto
2 reviews Toronto, ON

First Review

10/10

hardwood flooring throughout main floor

It took me 3 months searching for "the perfect floor" for my home. After 25-30 different stores I decided to go with The Hardwood Outlet located inside Improve on Keele St. As fussy as I am, I cannot find any flaws in my flooring. Selection and cost are great, installation is amazing! Every guest visiting my home have commented on the floor, most of them saying "wow" upon entering. I had a great experience with this company and would recommend it to anyone, stress free from start to finish.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you !! it was a pleasure dealing with you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Hardwood Outlet

The people at The Hardwood Outlet supply their customers with the perfect floor. Whether you're looking to change the floor in your home or business, you can trust the professionals at The Hardwood Outlet to get you the ideal floor at a reasonable price. The Hardwood Outlet's flooring products range ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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