Without going into extensive detail, timelines and documentation on how terrible this company was to deal with. I am not surprised their BBB membership was revoked, we ordered in Jan 2018, it took till Oct 2018 to receive the doors, they weren't brand new and definitely not what we ordered- but they had already taken out our front door back in July and didn't have the correct door for so they put some random slab on and screwed it shut!! It was like that for over a month. This is one of many incidents, the excuses from him were endless!!
The job was not correctly, done to my satisfaction and my front door still have drafts and leaks because he pieced together some sort of idea of what I wanted installed. The total of the job was $11,000, we gave him 50% down payment and he asked for another 25% after being there for the first day, then it took 6 weeks to get him back again.
It has taken me this long to review or leave a complaint because this experience was so terrible, so unbelievable and it still makes me sick to stomach in anger and frustration. He fully takes advantage of people’s good nature, doesn't follow through on promises and is an absolute artist at avoiding phone calls and making up the most extravagant excuses known to man!
At one point my basement windows were accidentally shipped up north! and oh.. my correct front door was taken by another contractor from the warehouse. Every time I look at my windows or doors, I remember the summer of Vitali and the hardship he caused myself, my husband, my marriage and the safety of my family! NEVER consider using this company or deal with this man.