Scheel Window & Door

We've had a terrible experience with Scheel. We met with Dominic in March 2021 and ordered four windows and a door for our basement and one window for our bathroom which were to be installed in August at the end of our foundation rebuild for our 100 year old house in centretown. Our biggest concern was ensuring that the door and windows would be ready by the end of summer at the point in the foundation project when they would be needed. Scheel gave us every assurance that there would be no issues with delivering by the end of summer.

On July 12 and August 4 we were in touch with Dominic to confirm the cut size of the windows and there was no indication that there was any issue with our order. In mid-August we were ready for the windows and door to be installed and we contacted Dominic and Haley to set up the delivery and an install date. This was 18 weeks from our order date and Scheel says to allow 16-18 weeks for delivery. No one from the company had mention any delays with our order. On August 23 Haley tells us that our order will not be ready until the end of October. We are extremely surprised. No clear reason is given for the delay or why we were not alerted earlier. Our contractor could not finish the work on our foundation until the windows and door were installed and our basement was left entirely unsecured. Haley tells us she will follow up with Greg. On Aug. 26 we contact Haley again to ask what the update from Greg is. We do not get a reply. Dominic calls to say he will get our order expedited and will call us back to confirm. We do not hear back from Dominic. September 1 we contact Haley again to ask about our order and no one responds. September 7 we get in touch with Greg and he looks at our order for seemingly the first time. He says he will call me back. Greg does not call back. We call back and finally get a confirmation that everything will be installed Sept. 30. We call Sept. 27 to confirm everything is set to go on Sept. 30. We get confirmation that the install for the full order will happen. Sept 30 the installers show up but do not bring handle and deadbolt hardware for door and they leave our basement door without a lock or being able to close it!!! We call the main office and the person who picks up says they don't provide door handles. We say it is in our quote, that it was part of our order since April. They put us on hold and then say they will call us back. Dominic later calls us back and suggests we should just go buy our own handle and lock and install it ourselves!!!

For the window that was installed in our bathroom, the installers made a big mess, left chunks of drywall on the floor, some kind of sticky residue smeared all over our bathroom floor, got caulking or some kind of white goo on our wood table that was outside the bathroom, and scratched up the wall on our stairs leading to the bathroom.

No one at this company seems to take responsibility or is accountable for their failure to deliver. Working with this company has been incredibly stressful, has delayed the finishing of our foundation project and they have left our basement door with our a handle or lock! I highly recommend getting doors and windows elsewhere.