Wazo Furniture

If you think you're buying furniture from Wazo Furniture, think again. You pay your money, but in reality, your order never arrives. It's all an illusion. I ordered a bed from Wazo Furniture two months ago, and I've received absolutely no updates. Wazo, where is my bed? They don't return emails or answer phone calls, leaving customers in the dark. It's clear from multiple online and BBB complaints that many others haven't received their orders or refunds since August, and Wazo is deleting negative comments on their Instagram and FB platforms to hide this. This behavior screams fraud, and it seems they're facing serious financial issues, potentially leading to bankruptcy. Warning: Do not order from Wazo Furniture; you might never get your product or your money back.

I ordered a chair from Wazo Furniture a month ago, and it still hasnt shown up. For three weeks, weve been calling nonstop, emailing, and leaving messagesabsolutely nothing. We even tried reaching out on Instagram, and they ignored us completely. When we started leaving comments on their posts, they had the nerve to block us! This company is a complete fraud. They take your money and disappear. Stay far away from Wazo Furniture if you dont want to be robbed

Worst company I have ever had the displeasure of dealing with. I ordered a bed which came 3 months late. The pieces didnt fit together. No one from customer service has answered any of my emails over the last 3 months, no one answers their customer care phone number. I have wasted hours of my life sitting on hold because theres a high volume of calls. Its a joke. I have also called both their Toronto and Montreal locations to try to speak to someone, and when I call during the day, the answering machine says Im calling outside of business hours, or the phone line simply hangs up. I have this massive unusable bed repackaged and boxed up, and no one is available to answer me to help me get rid of it. Im at a complete loss and incredibly disappointed. Do not order from this company because if anything goes wrong, youre on your own. Adding photos of the pieces not fitting together

After they swiped your card, good luck getting the product delivered. It is next to impossible to get a hold of customer service. Avoid this company at all costs. It's not worth the stress you going to go through.

Very poorly run company.
Ordered a couch from them on August 24th, emailed on September 9th with no response. Called on September 13th and after waiting for 40 minutes spoke with a women who said our couch was in stock and it was strange it hadn't been shipped yet. She said she would figure out whats going on and follow up via email that day. No email received, called back later that day and waited on hold for over 90 minutes until I was hung up on. Attempted to call back twice today, September 16th and hung up on after 2+ hours on hold. Sent messages on FB Messenger, to response.

This company seems to have a huge track record of this with absolutely no interest in fixing their business practices. Very much regret ordering from them.

Next step is Consumer complaints with BBB and consumer protection agencies.

Avoid ordering from them. The quality is extremely poor, and customer service is unreachable. They consistently hang up on me. After just three weeks, my couch is completely destroyed. Customer service has been dismissive and even suggested I could sue if I'm unhappy.

Could not get any follow-up or confirmation on delivery. When the order was finally delivered, I found scratches on the delivered item, but I was unwilling to return the item and go once again through the bad delivery service.

Beautiful furniture (specifically suar root). Tops in customer and delivery service (curb side brought it in and placed it for me-heavy piece). Do NOT hesitate to shop here! They are a 5/5 but compared to Ashley Furniture (I might give them 1/5 on a generous day) Wazo is 20/5

NEVER EVER buy from WAZO ..The service is terrible . I'm running after my table that was supposed to arrive before March 25th .
I made so many phone falls and it's time consuming . I left messages ..emails and they don't call back ... Where I bought the table in Montreal , the response is NEXT WEEK ..NEXT WEEK .. IF IT DOES NOT ARRIVE BY THIS FRIDAY , I want A FULL REFUND .
If the table is delivered, it will be inspected and If I find scratches, It will be refused .
ENOUGH OF RUNNING AROUND AND THE TABLE WAS ORDERED ON MARCH 2ND . NEVER EVER AGAIN !!!

Ottomon does not fit with the sectional. I have owned three sectionals, this one has the worst design.