In 2013 my wife and I built a house. As we were out pricing windows and doors we ended up at Ventra lux. With all the pricing we had they matched their competitors pricing and sold us on a solid mahogany front door. They came and installed it along with the hardware. Within 4 months we were body checking the door to close it and running through the garage to push from the outside to open it. After several calls and visits they finally came and corrected the issue by shaving the edge of the door to point the latch sticks out past the door.
Six months later the varnish started bubbling on the exterior of the door. They tried to say it was from the sun and UV. They seemed to forget our house has
a 8-9 over hang which doesn't allow for the sun to reach the door.
They re varnished the door but here we are again with the varnish bubbling. We served them with a letter from a lawyer stating we would like it repaired or replaced. We got the run around and a whole lot of excuses.
My wife and I decided not to spend the time and energy to go after them.
Here we sit with our beautiful home with what we tell everyone is a textured front door compliments of Ventra Lux.
I deal with many contractors and to this day Ventra lux is one I will never recommend.
- Approximate cost of services:
- $10,000.00