Smart Quality Assurance General Contracting

Doug has become a bit of a family friend in addition to being "just" a contractor - we have used his services on several occasions in the past, the largest being several bathroom renovations over the years. Recently our washing machine drain hose came loose and caused a flooded main floor laundry room with water cascading down to the finished basement. It was not the largest job, but I did not hesitate to call on Doug to see if he could fit in a repair. He came over in a couple of days, scoped it all out, gave us a quote that was reasonable, and a few days later began the repair. Because the ceiling was the old-fashioned "popcorn" ceiling, Doug had to go above and beyond to protect all of my furnishings etc from the inevitable mess that was going to be caused by scraping the old ceiling off in the affected area, and fixing it, and finishing it and eventually respraying a new textured section to match the existing . He did all of this and more, and in only 3 calendar days. The ceiling looks as good as new, the mess was contained, and Doug took care of all of it - I literally did not have to lift a finger.

I would not hesitate to call on Doug at any time for a reno or a repair. I trust him completely and that counts for everything in my view. And he is a really nice guy to boot!