Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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Reviews for Furnace Family

Average customer rating:
9.8 10 (389 reviews)

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Kim Wong in Saint Albert
Kim Wong in Saint Albert
1 review St. Albert, AB
10/10

New Furnace

Furnace Family gave accurate quote, no hidden fees or extra service costs. Furnace was delivered and installed on time. I appreciate their customer service and how professional they were. Would use them again happily.

Approximate cost of services:
$4,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Kim,
Thanks for your review. We appreciate you choosing Furnace Family. If you have any other questions please don't hesitate to contact us.

Jill Gilmour in Edmonton
Jill Gilmour in Edmonton
1 review Edmonton, AB
10/10

Furnace and Air conditioning, maintainance , repair and replacement

Enjoyed previous dealings with this family that formerly owned the Furnace co. Late nite emergency calls. New installation, Furnace , Air conditioning and hot water tank . With maintenance available. Responsible and trust worthy.

Approximate cost of services:
$7,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your review! If you need anything please feel free to get in touch! Welcome to the Family

Pamela c.
Pamela c.
1 review Edmonton, AB
10/10

Furnace

I love their service!! I called to inquire, they answer all my questions I ended up getting my furnace with them. Their prices are very good and their customers service is awesome, they treated me like family. Thank you guys I will recommend you guys to all my friends and family.

Approximate cost of services:
$4,200.00
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Company Response

Thank you for your review, we greatly appreciate it! Welcome to the Family! If you are in need of anything else please don't hesitate to call us!

ruschinja
ruschinja
1 review Edmonton, AB
10/10

New furnace and install

Family furnace was absolutely a dream to work with. They had the best rates and such an awesome customer service. They answered all my questions and the install was prompt and on time. I will for sure be talking to them first when it's time to get ac done!

Approximate cost of services:
$4,100.00
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Company Response

Thank you for your wonderful review. We continue to look forward to keeping you comfortable and can't wait to install A/C for you this summer!!!!! Welcome to the Family!

Wayne in Edmonton
Wayne in Edmonton
1 review Edmonton, AB
10/10

Installation of new furnace

I called Furnace Family for a quotation on a new furnace and was pleased when the owner, Dareck Makowski, came personally. Dareck was very professional and knowledgeable and explained everything in a way I could understand. I found his quotation higher than I anticipated, so got a competitive quotation, which although lower, had not included several extra cost items. We will be definitely be selecting Furnace Family to supply and install our new furnace!

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your feedback! We appreciate you taking the time! If there is anything else we can do to help please let us know! Welcome to the Family!

Private User
Private User
Private User reviews Burnaby, BC
10/10

Furnace repair

Amazing service.thank you so much for your service . I will recpmmend to other people also so that they will be benifittrd from your service. Excellent employee who served in my place.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your feedback! We appreciate you taking the time! If there is anything else we can do to help please let us know! Welcome to the Family!

morgan M.
morgan M.
1 review Edmonton, AB
10/10

Hot water tank repair

We had problems with our hot water tank and furnace family was super quick to come out and fix it. We are really thrilled in fact so thrilled we have scheduled for Air Conditioning for the summer!

Approximate cost of services:
$378.00
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Company Response

Thank you for the wonderful review, we greatly appreciate it! Can't wait to put your A/C unit in. Welcome to the family!

Eri Riot in Edmonton
Eri Riot in Edmonton
1 review Edmonton, AB
10/10

Saved us from the cold!

When our furnace broke down and left us in the cold, Jerry came out and did a quick replacement, including a tune-up that has the heating in our house better than it has in the 7 years we've lived here! Quick service, good price, excellent work, and kind, personable staff.

Approximate cost of services:
$370.00
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Company Response

Thank you for the wonderful review, we greatly appreciate it! If we can be of any further assistance please don't hesitate to contact us! Welcome to the family!

Elizabeth N in Edmonton
Elizabeth N in Edmonton
1 review Edmonton, AB

First Review

10/10

New Furnace Install, Emergency no heat

My furnace stopped working in January. I called the Furnace Family on a Saturday . A technician came to look at my Furnace within the hour. He diagnosed the problem as the main circuit board which needed replacement a very expensive part. Since the Furnace was 18 years old, we decided to replace it. The Furnace Family provided recommendation and cost effective options. Furnace was installed promptly. Happy with the professional service.

Approximate cost of services:
$4,000.00
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Company Response

Thank you Elizabeth! We are very pleased you had an amazing experience with the Furnace Family. If you need any further assistance please don't hesitate to contact us! Welcome to the family!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.