This is the first time that I have signed up with this company for snow removal for the 2021-2022 season and I cannot state this strongly enough – STAY AWAY FROM THIS COMPANY. They are the WORST ever and do not honor the terms of the contract. I have signed up for the “Elite” plan according to which the following is included in the service
• Unlimited snow removal for every snowfall over a 2.5 cm accumulation
• Guaranteed service time within 8 hours of snowfall ending
• Repeat service visits during continuous snow storms
For snowfall amounts exceeding 10 cm they have this clause:
In the case of extreme weather conditions and snowfall over 10 cm, the timing guarantee does not apply.
Which contradicts the “Repeat service visits during continuous snow storms”
This was most evident following the snowfall on Jan 17,2022 and as most have vented properties were not serviced until 72 hours later.
Other companies providing snow removal services made multiple visits to clear the snow off their customer’s properties, but not YARDLY because of the 10cm clause.
To date on 3 occasions 24 Jan 2022, 4 Feb 2022 and most recently 19 Feb 2022 when the snowfall has been over the 2.5 cm, they have not serviced my property. Phone calls go unanswered and emails when responded to are only to provide feeble excuses.
They are also supposed clear the windrow and have not done so even once!
- Approximate cost of services:
- $1,000.00