Metropolitan Movers

I had a wonderful experience with these movers. Overall they were fast and very diligent. It snowed heavily on the day of the move, so that slowed down the process somewhat, but these guys did unbelievable work with our heavy furniture & boxes. Nothing was broken or scratched. I am glad I checked out the Homestars reviews and chose this company.

From my past moves I dealt with a lot of stressful movers who never cared at all. Too many complications always arise like hidden charges, broken items and rude drivers. But these movers gave me a new view on a moving company that there are still companies who care about their customers. They packed everything in a few hours and were extremely helpful. The guys were highly competent movers from the first call, to the customer service guys, to the actual movers. I'm happy with the service that we received.

We moved 7 times in the last 2 years and it might seem like we love to move all the time but quite the contrary, every time it's always very STRESSFUL. This time around, I did my research and found Metropolitan Movers recommended on different sites. They were careful & efficient, and most important of all they easy on the pocket! These guys had everything unpacked in our new home in less than 4 hours, it was fantastic. This was by far the cheapest & most stress free move so far!

Moving has always been a stressing experience for us, so this time we called Metropolitan after we heard good reviews. With only 4 days' notice, they were able to send out their best crew. They lifted all our heavy boxes with good pace and did not waste any of our time, as they know their trade inside out. They are inexpensive and reliable so we couldn't be happier with the move.

We recently used this company to do a move of large items to a new house. The move itself wasn't great we found 1 of the movers to be very good, the other very slow to do things which is not what you want when you're paying by the hour, and there is only two of them. To then top things off they damaged our table which we are currently trying to make a claim for, but we are now 6 weeks after the move and they are refusing to answer emails about it.

My recommendation use someone else, even if it means spending a bit more money!

UPDATE:

So now nearly 8 weeks after the initial move, the customer service from this company does not exist! They don't ring you back, they don't answer emails even when you escalate it to the Manager. In the end I feel I've been backed into a corner and had to settle on $120 refund against a table that is new and worth $1000. My additional warning here is ignore the $50,000 insurance offering on the home page its worthless, they basically give you 0.6 cent to the lb of weight, which is standard..... but they also make an assumption on the weight of your item to calculate the refund. Basically class the insurance as cover for repair that is it. Very unclear on the web site.
Overall worst customer service experience I have ever had to deal with, please do not use, or if you do go into it with your eyes open to what you will get if something goes wrong.

Further Update:
In response to the company response, its a little worrying that you don't know who I am even though I have spoken to many members of your team and have a number of emails. Happy for you to ring me to discuss further, please ask Jay and team for my contacts details. Look forward to your update on this.

Moving seemed an easy and relaxed task with this company. I always tend to get tensed when other people handle my belongings but these guys treating every box with a lot of responsibility and care and it took a lot of concern off my head. For the first time nothing was harmed and everything got to me at the same condition as I left it from my old house. The price was very convenient too, so it made my decision very easy to hire a company than hire a truck and do it myself.