Metropolitan Movers

Moving & Storage
Vaughan ON L4K 2T8
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HomeStars
Moving & Storage
Metropolitan Movers
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78%

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Reviews by rating (past 12 months)

Reviews for Metropolitan Movers

Average customer rating:
8.3 10 (522 reviews)

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Marian in Toronto
Marian in Toronto
1 review Toronto, ON
0/10

Moving Job

+ worse experience ever. you'll do a better job moving by yourself than hiring these guys and here's why:
+ Unprofessional movers fighting in front of the customer about getting the job not done, flirting with customer, and failing to complete the job in the estimated time (was told 3.5hrs and it was finished in 9.5 hrs) - and yes I was charged for 9.5hrs
+ TV screen was shattered (see pic below), wardrobe completely destroyed, among other pieces of furniture – damage costing me more than $2000 out of my pocket.
+ Owner who is unwilling to take responsibility for the damages done and is unresponsive to my formal complaint and horrible experience.
+ Wrongly quoted for the job and caused stressed all day with the move and having to rearrange for the use of the elevator, among other things.
+ Made me sign a contract thinking it was a receipt so they can be off the hook from any damages caused - yes I am taking them to court.
+ whatever they tell you, don't believe them. I advise you not to hire them.
+Transaction ID: 4256371, invoice # 116174

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Marian, thank you for the information. Metropolitan Movers is always striving to provide customers with the best service possible, we do our very best to address every issue to ease the moving process. After looking into your claim it showed that a significant discount has been applied to your final bill as well as additional manpower was provided free of charge. It also shows that you have been in contact with the owner manager of your local team and he has been communicating with you both by phone and email. If further clarification needed please don't hesitate to contact our customer service department. Thank you.

Private User
Private User
Private User reviews Vaughan, ON
10/10

House move

Timely and efficient move at a good price - would recommend. Turned up on time and got the house move completed very quickly whilst providing our furniture with suitable protection from damage.

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the great review. We wish you all the best in your new home. Warm regards, Metropolitan Movers team.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Apartment Move

Amazing company - used them twice now and both times move was quick with zero issues or damage. I would highly recommend them to anyone! They are honest and have great customer service.

Approximate cost of services:
$600.00
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Company Response

Thank you for the great comments! We are always happy to work with you. If you need anything further, feel free to contact us. Best regards, Metropolitan Movers Team

Rose Brown in Toronto
Rose Brown in Toronto
1 review Toronto, ON
10/10

Best move

You are the best movers I have engaged so far. There is no doubt about that. You made my move so great. Although we had so many properties to relocate, your team made the process appear easier and less complicated. It was a perfect show that you can be trusted with such services. I do not have any more reason to doubt your prowess

Approximate cost of services:
$1,142.00
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Company Response

Hello Rose, Thank you for this great review! we appreciate your input.

Private User
Private User
Private User reviews Whitby, ON
0/10

Worst service

Called to book and within 24 hours the move changed and needed to cancel with a week out. they charged me. On the phone they told me 24 hours but it soon changed to once I booked. They are rude and dishonest people. I would not rebook with them after how I was spoken to on the phone. This is a disgusting company.

Approximate cost of services:
$200.00
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Company Response

Hello, please provide us with your order number so we can look into your claim and assist you, Thank you

David Kerschner in Toronto
David Kerschner in Toronto
1 review Toronto, ON
10/10

Great Movers!

I have contracted the services of Metropolitan Movers when ever I have needed assistance over the years. I have never been disappointed. It is always a pleasant experience. I enjoy engaging with the movers and learning of their consistent pride in a company that treats them with the respect that they deserve. Keep up the good work!

Approximate cost of services:
$963.00
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Company Response

Hello David, Thank you for your kind review. It was our pleasure and we are looking forwarded to provide you with service in the future.

Private User
Private User
Private User reviews Toronto, ON
0/10

Worst moving experience ever

Metropolitan movers was the worst moving experience in my life.. . (I've moved atkeast 12x in my adult life)
They booked me on the day of 31st.. then called me to tell me their truck broke down, and I had no choice but to move it up day. Made the arrangements. Then they called to try to move the time earlier that day.. I couldn't since I didnt have keys! They said fine.
The day of the move... they didn't call me. I moved all my smaller belongings and an hour after the truck was to arrive; I finally called. For over 4 hours I was given the run around.. with no apologies.
Finally after 5 hours..a couple of guys showed up.. .with no truck! About 20 minutes later a truck showed up.. the entire move of 2 bedrooms, a living room, and dining room took 5 hours long in the dark... I still had to move smaller belongings the following day since I ran out of patience.
They charged me full without any apologies.
Worst customer experience of my life.

Approximate cost of services:
$650.00
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Company Response

Hello, we would like to find out what happened during your move and to attempt to rectify this situation. please send your order number so we can identify you in our system. Thank you

Same Day in Toronto
Same Day in Toronto
1 review Toronto, ON
10/10

Services

Working with Metropolitan Movers Richmond Hill GTA - Moving Company was a great experience! They were professional and extremely quick! Absolutely a wonderful experience! I would definitely recommend these movers for your next move.

Approximate cost of services:
$222.00
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Company Response

Thanks for the great review

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Metropolitan Movers

Whatever your requirements for a moving job, you can find what you need through the professional services available at Metropolitan Movers. Contact us today to schedule your appointment.
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