Metropolitan movers was the worst moving experience in my life.. . (I've moved atkeast 12x in my adult life)
They booked me on the day of 31st.. then called me to tell me their truck broke down, and I had no choice but to move it up day. Made the arrangements. Then they called to try to move the time earlier that day.. I couldn't since I didnt have keys! They said fine.
The day of the move... they didn't call me. I moved all my smaller belongings and an hour after the truck was to arrive; I finally called. For over 4 hours I was given the run around.. with no apologies.
Finally after 5 hours..a couple of guys showed up.. .with no truck! About 20 minutes later a truck showed up.. the entire move of 2 bedrooms, a living room, and dining room took 5 hours long in the dark... I still had to move smaller belongings the following day since I ran out of patience.
They charged me full without any apologies.
Worst customer experience of my life.
- Approximate cost of services:
- $650.00
- Company Response
Hello, we would like to find out what happened during your move and to attempt to rectify this situation. please send your order number so we can identify you in our system. Thank you