Moved from Toronto to Kingston on September 3. Excellent movers but two huge problems at the office. 1/ They were supposed to arrange a storage unit in Kingston and didn't follow through so I had to scramble and find my own at the last minute. 2/They charged my credit card twice and now I can't get them to pay it back. It's not like they don't know about this error. They found the mistake first and called me to apologize and assure me that it would take 3 to 5 days for the charge to be reversed. It's been well over a month and go figure, not only have I not received the credit, the manager who so kindly called me to report the error won't return my calls or emails. If you are reading this Metropolitan Movers, refer to file 109210.
Thanks for your reply Metropolitan Movers. We've got a problem. The refund hasn't been made and if anyone tried to call, my call display isn't showing it. I left at least 5 voicemail messages and spoke to customer service twice. Is there a way to connect with you offline?
The refund on my credit card was received yesterday. Thank you. It's unfortunate that I had to resort to social media for resolution.
- Approximate cost of services:
- $1,378.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello and thank you for your review. we are happy to hear that the crew was excellent and that the move itself was to your satisfaction. As soon as we made award of this review we contacted the location manager and he assured us that the refund had been made. He also tried to contact you several time with no luck. Please let us know if the issue had not been sorted out so we can assist with that. Otherwise we truly regret that we didn't deliver a %100 satisfactory experience. Thank you!
Of course, we will contact you tomorrow morning using of the numbers we have in our file.