Metropolitan Movers

Please do your research before hiring this company. They arrived at 9:20am with a truck too small and left at 2pm without finishing, saying there was no more space and that we should find someone else to move and store the rest. This is impossible to do last minute so basically we were helpless. They claimed it was our responsibility to know the size of their trucks? After many frantic calls they finally agreed to return and eventually came back at 11:00pm for the rest.... for an additional charge, of course. This incompetent company, with whom we had prearranged 5 days of storage, now said they would be charging us double storage and double truck/manpower because they couldn’t fit our stuff into the small truck they showed up with in the first place. The nightmare wasn't over though. When our furniture was returned almost all of it was damaged because they had not use any blankets when loading from storage to truck. Not one piece was covered or protected. Everything, even mirrors and wall art, was just piled into the truck and left to rattle around. We were shocked to find all our wood furniture was damaged, our glass table was scratched, our leather furniture scuffed. Most of it now requires professional restoration. We were never told truck size could be an issue, they never said where our 2 separate loads of furniture were stored, they left us stranded for 9 hours, they had no interest in seeing the damage, they offered no compensation and they never showed us a detailed invoice. For a 13 km move, and for damaging our furniture, they tried threatening us into paying over $3500! Our cleaning and repair costs will by far exceed this amount. Do your research and save yourself lots of grief. Their customer service is non existent and/or simply doesn't care so they won’t help you and they likely have no insurance even though they originally told us they did. For additional on-line complaints you can check the Better Business Bureau or The Squeaky Wheel