Metropolitan Movers

USE SOMEONE ELSE!
Metropolitan Moving services was contracted to move us from Welland ON to Oshawa ON. They quoted a $150 truck charge plus $95 per hour for three men or a flat rate of $460 for the first four hours which would include the truck charge. Additional hours were then to be charged at the $95.00.
We booked the job at the flat rate with them for 09:00.
At 09:00 a truck arrived and told us the job had been subcontracted to them by Metropolitan. Calling Metropolitan to confirm got us voice mail.
The truck was loaded and we left. We followed the loaded truck which was stopped for inspection at an MTO station at about 12:45 and was held by the officer. We were told by the movers that they were stopped as the driver had an incorrect license.
The MTO officer I spoke to said that the truck required a “D” licensed driver in order to leave. While waiting at the MTO we saw many other trucks take 15 to 20 minutes to go through.
A new driver arrived and left MTO at about 16:10. They finally arrived in Oshawa and started unloading.
The original driver presented the bill with an extra “truck charge” of $150 (specifically included in flat rate by Nicole from Metropolitan).
He also only allowed 2 hours for the 3.5 hour halt. Unloading was halted and a signature was coerced to get the balance of the property unloaded. The overcharge was $276.85 – over 30%.
Calls to Metropolitan went unanswered and I had to sign the credit slip to get our stuff unloaded.
It also started to sleet during last half hour of unloading - boxes were thrown, items broken.  If the drive hadn't been delayed the move would have been finished before the weather changed.

Driver mentioned having instructions to drive around weigh scales and had only gone through this one as he didn't know the area.