I contracted garage living to do my floor. Although the company and staff were very professional and the workers worked very hard and efficiently- I was disappointed in the final results of the garage floor. Initially Tyler came to check the floor and measure the area as well as check the hardness of the concrete. He did say it was soft but would not be a problem. When the workers showed up they indicated that because the concrete was soft that it would be very easy to work with and they should be done a lot quicker in the day. The process went well and the next day when I was able to walk in it I noticed the cracks they had grounded down and filled - these were a lot more noticeable now and so I phoned Tyler to let him know. The first thing he said was the concrete was soft and that is why it happened. The thing is they knew the concrete was soft in the beginning and they should of compensated for this when they were doing the floor. The same day one of the crew phoned me and said they were going to call the head office in Ontario and get back to me to find out how to correct this- it has been 4 weeks now and I still have not heard from anyone - but did receive a message to provide a review- so this is where we are at.
Just an update to my earlier review. The owner of Garage Living (Lance) and his daughter (Alex) came by the site and looked at the area of concern. They were very understanding and gave me a couple of options to correct the situation which was very much appreciated. To this date I have still not decided in what option to take, as we are still in construction mode at the site, but I am glad the Owner took time out of his busy day to stop by and offer a solution. That is what you call "Top Notch Service!!
- Approximate cost of services:
- $3,500.00