Shannon came to my rescue! I had been renovating my kitchen over the past few weeks and was waiting for my fantastic new fridge with french doors to arrive. I live in an upside down house and our kitchen is on the third floor. Four strong movers came to carry the fridge up the stairs. They were unable to get past the last turn because of our very large, very old and beautiful banister. I had them leave the fridge on the second floor and called Shannon to see if removing the banister was possible. Within 24 hours she was there and did an exceptional job at cleanly removing the 100 year old + railing. I had the new fridge moved up and the old fridge moved down and then Shannon returned to put all the pieces back together. It is actually more solid and stable than it was previously. I have known Shannon for a long time and highly recommend her! Rosanne Metz