Mclaren Custom Homes

I do regret our mistake on this project. After being hired to build a beautiful pergola in their backyard that the homeowners were very pleased with, they commissioned us to build a custom built TV unit. Being we are a carpentry based General Contracting firm we sub-contracted out the manufacturing of the unit to achieve high-end factory quality. The day the unit was delivered it meet all agreed upon specifics that both the installers and the husband homeowner that oversaw the installation could tell. However, upon closer inspection, the wife homeowner was able to see that the finish was not as high gloss as was expected. Sure enough when I confronted the manufacturer, they had knowledge that due to the size of the unit they had to cut the high gloss finish from 90% down to 70% in order to achieve a smoother finish and did that without any notification to our company until they were confronted about it. While taking no ownership, their solution was to simply come and tear it out if the homeowners didn’t want it.

Needless to say that was the last project we ever used them on; It also wasn’t an acceptable solution.

We then spent the next few months searching for different companies to come on site and re-finish it in a high gloss finish yet none could guarantee a proper finish. Because I was not willing to put the homeowners through any more inconvenience without a guarantee, we finally admitted defeat.

This was our first large mistake as a company and we take full ownership for it - which is why we compensated the homeowners with thousands of dollars off the original price for the finish being off.

The point for us at our company - under normal circumstances - is about meeting and exceeding customer expectations - regretfully on this one project we weren’t able to do so and have learned a great deal from the experience.
Moving forward we are using a custom manufacturer that has a design center and showroom so all expectations for the project can be confirmed beforehand.

We really strive to stick to purposed timelines and I'm glad we could achieve that for you on this project - especially when you have a tenant to move back in. Look forward to working with you in the future!
Thanks again
Jon

Glad you and your parents were happy with the work - hope you get that basement rented quickly!
Thanks again

Thanks Dan,
We would be happy to help you with any future renovations - you both were great to work with. I actually really enjoyed figuring out the antique pocket door hardware as I'm always up for a challenge! I'm glad you enjoy the end result.

Jon Mclaren

Thank guys!
I really enjoyed working with you both and I had no issues at all answering your questions. I really enjoy being able to help our clients through the decision making process because generally there is A LOT to make! We always strive to give our home owners exactly what they're after so I'm very pleased to see we were able to that for you both on this project.
Look forward to working with you guys again soon.
Jon

Thank you for the feedback!
We appreciate when our clients notice our attention to detail when it comes to our finish work. We strive to hold ourselves to high standards; so it's very rewarding when it's reflected in the end product and - more importantly - our customers perception of the end product! I'm happy to know the piles of books finally have a proper place in your home now! Haha
Hope to work with you again soon with your flooring project.

Jon

Thanks Nate,

I'm gonna post the slow motion video of Wil and I giving the brick column - the one that was holding the roof and the deck - a slight push and having it easily fall over!! Glad we could take care of the hazard for you and even more pleased with how the Remodel of the deck and railing turned out. Hope to work with you again in the future.

Yes that was quite the basement floor to level! Hahaha, but the end result really worked out nicely. You and your wife were really great to work with and I'm glad Wil was able to develop and execute designs that accommodated your functional and aesthetic needs. Please do pass our name on - thanks again guys!

I have to say - it was really a PLEASURE working with you both. We were - and are still - so grateful for the appreciation shown to us throughout the process. I think we really captured the look you were going for when you sent through your inspiration pictures of the fireplace and everything else from there really fell into place. Kyle - I think - really enjoyed his "superhero" staus that he received from your boys as well! Hahaha
We are absolutely looking forward to working with you guys again whenever your ready for the next stage!
Thanks again

I absolutely love the end product that was achieved. I think it was such a great use of the space you had and it even took the slope of the roofline ceiling into account in the design without losing any utilization of space. Granted we did design, build, and install the unit; but the whole concept came from you guys. We love the part of our job where you come to us with a problem, we guide you through to the solution, and we are able to present it to you at the end as the finished product. It is so rewarding to help people create a space they love in their homes.
Can't wait to help with your next project!
Thanks guys