Express Appliance Repair

Made an appointment for Friday between 4-6PM. Got a call at 7PM - technician was in an accident and could not make it - rebook for Saturday and offered $30 discount for the missed appointment. Installer shows up with no call to let us know they were on the way. He removes the plug to drain washer then his phone rings and he goes outside to take the call. Comes back in and asks for a towel. My laundry basket full of clothes on the floor was SOAKED with the water while he talked on the phone. No apology, didn't even acknowledge me panicking trying to get it out of the laundry room. Paid via Visa minus the $30 then told that I had to pay a second time because the credit was only good if they did a repair, not a service call. Calls his boss and asks if he will speak with me while I'm standing next to him. I can hear the boss over the speaker say "NO" and then he hung up on the technician. The technician spent more time on his cellphone then he did actually doing any work/diagnostics. I told him to have the person who offered me the $30 credit for the missed appointment call me if they wanted the balance of the payment. Technician leaves and over his shoulder says "They'll just send collections after you." Save yourself the time and literally try ANY OTHER REPAIR SERVICE. And as a nice "thanks" he left the laundry room a mess with water and mud/dirt everywhere.

Viktor was my technician. He arrived within the stated time, on the same day appointment was made. He explained what was wrong, how much it would cost and how long it would take. He worked efficiently and well. He also explained that if it broke again, it would likely require a more costly and labour intensive fix. I would not hesitate to call Express Repair again.

My Samsung washer (bought 1.5 years ago) stopped spinning. Called expressed repair on Monday and got the appointment for Wednesday.
The technician named Roman (647-207-6242) came and with swift check pronounced the verdict: the rotor needs to be replaced. Part and labor together $987 + tax (report attached). I called Samsung to get the motor (10 years warranty). They sent their own technician to do the work.
However, when he arrived he realized that it is just the sensor cable got loose and needs to be reattached: 5 minutes of work and $197 (receipt attached).
I paid ExpressRepair $91 for diagnostics which was completely wrong, done by an unprofessional technician. What's more, when I called the service and asked to get my money back several times they promised to get back to me, but never did.
Stay away from this company, they do not employ real professionals.

I contacted them after my washer stopped draining/ spinning.
The fixman showed up to my place, I showed him the machine in question and told him the washer is not spinning and he told me right the way that i need to replace some parts without even checking the machine and the price is $265 +16% tax . (16% if paid by credit card or 13% by cash).
As I decided to go purchase a new washer , he asked me to pay $ 89 + tax for diagnostic.
I said to him why would i pay for diagnostic fees if you did even check it and his response was "I have over than 10 years experience so I don't need to check to tell you whats wrong"
So I told him that I am not gonna pay you if you don't diagnostic it.

However, 3 days later, a guy from WPG supply came to my place to install a new AC. I explained him my Washer is not spinning, he said to me that they don't fix appliance but he can have a look.
After he got the AC done, He fix my washer in 30 min without changing any parts

I called Express Repair on April 8, 2018 for service to my apartment size dryer. They took the call right away and they offered to come the same day. The repair was done successfully. I am satisfied with the service and the company and i would highly recommend them.

Thank you Igor.

Fridge took 10 days and 3 visits to repair. Final part was ordered and was told nobody makes it but the part finally arrived. Repair completed 10 days without fridge told I should be happy. Now exactly 4 months later fridge does not work again. Called in and was immediately told that repair has a 90 day warranty. That is understandable however no empathy no want to resolve just we can send the same tech out (no thanks) it will be a chargeable service call. You can guess what my suggestion would be.

Absolutely excellent service from contacting them by phone to the service call and service! Excellent! Thank you so very much! Timely, professional and courteous!

Vitaly was our Tech. Our washer was not working. He did a great job explaining what was the problem and options to fix it. Not only did he fix it, but he offered to service our dryer as well to ensure that our family's appliances were in good working order.
The work was done on time and as promised. We really appreciate all of the great customer service. Would definitely recommend the company to others.

A technician from Express Repair came to assess why my fridge was not cooling at all and my freezer was barely cooling. He spent 5 minutes opening the panels inside the fridge, never checked the back and determined that it was the control panel. He quoted $500 to repair (parts and labour). This gave me pause and I asked for some time to think about it since spending $500 to repair a $800 fridge didn't seem ideal. I decided to google the symptoms and came across other people that had the same issue with their fridge and in those cases it appeared that the water line was frozen (a very common issue apparently) and a full defrost took care of it. Since I had nothing to lose I tried turning my fridge off for a day and plugging it back in the next day, worked like a charm and still working to date no need for a control panel.

I had them come to repair my broken washer. They immediately found out the problem gave me a quote which was reasonable and explained why the washer wasn’t working and how the part afffected the operation. The serviceman was very friendly neat and polite. Excellent service. I would definitely use them again. They were able to come out the same day which was great seeing I had wet clothes sitting around.