Express Appliance Repair

HORRIBLE SERVICE RUN AWAY! Do not be fooled by this company. They will come to your house and pretend to fix your appliance while leaving you with something that doesnt work, not honouring their refund or repair policy and then ignore you all together.
I had expressed repair come to my house to assess and fix an oven that is only a couple years old. Upon their assessment, they told us that the motherboard (most expensive part) needed to be replaced. We ordered the part and had them replace it and within a couple days our digital screen (which we have never had an issue you before the took our entire oven apart) stopped working and we could no longer could use our oven. We called them back to fix the issue and they told us that we needed to replace the entire screen and associated parts. This was very disheartening as we were assured that the motherboard replacement would fix any issues with the oven. Not to mention they have a refund/ repair policy for if something does not work that they would not honour (clearly something was installed wrong or we were provided a faulty part). I then asked to speak with a manager to discuss our options and was told I would hear back the next day, and this did not happen. I then called them at least four separate times trying to get the manager Michelle on the phone but every time she just so happen to be in a meeting and they would give me another time to call back and when I would do that she would be out of office after leaving several messages and calling numerous times I was finally able to get Michelle on the phone. She then assured me that we would find a solution, and that she had to look into the file and get back to me which yet again she did not do. Ive since reached out several more times sent emails and was never contacted. By this time, the 30 day period for a refund had passed and I felt like I was being taken advantage of. I was very clear that I was willing to pay for what was done and was not even trying to get a full refund but get my oven fixed. I also told them that I did not want to take any further action such as writing a bad review or going to my credit card company to get the payment withdrawn which I have now had to do. The fact that they did not fix my appliance is one thing, then, to not be willing to speak with a paying customer is another, and then, to not care about a bad review, speaks volumes to this companys intentions towards their customers. I hope no one else goes through this experience as when I dug online deeper through other sources (just check trust pilot) there are countless stories just like mine with this unethical company. I am currently out around $900 and have spent countless time trying to deal with this issue. Save yourself the hassle and find another company.