I had a very bad experience when I chose ProChoice, technician gave me a wrong diagnosis, and charged me $135.oo After 2 visits (Oct.28.2016 and Nov.01.2016) he still didn't know what's wrong with my fridge. He made me buy wrong part, and my fridge is still broken. Technician was unprofessional, but honest. He offered the whole amount back for wrong diagnosis, but the manager (Mike) he was rude, and didn't give it back. I do not recommend this company for anyone.
- Approximate cost of services:
- $135.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Elizabeth P. Thank you for your comments on your recent service call. We deeply regret the experience you had with our team and you can be assured the feedback was since shared with the right team members. We would like to remind you that we hand pick our employees. All candidates must pass our very strict screening and extensive background check before being hired. They are all licensed and insured. We treat every negative experience very seriously. I personally investigated the issue with your service call, and took strict measures to ensure this done not happen again. I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated the way you deserve as a customer. Once again, our sincere apologies, and we hope we can gain your trust if we are given the opportunity.
Billy D.
Customer Relations Manager
info@prochoiceappliances.ca