Anchor Home Comfort

I had a Lennox heat pump installed June 2023 the installed went perfectly. Dec 2023 it stopped working due to a Lennox firmware update, Anchor wasn't very communitive about the timeline for the repair.

Shannon was here once again to do the maintenance on our furnace and just love this guy. He explains everything and a real professional and is so jovial and friendly and just love his singing and is an asset to your company.

Thank you John and Jean-Marc for the outstanding job you both did with the installation of our new pool heater.

Excellent service polite efficient explains what he is doing . No complaints whatsoever.
Thank you and Bravo.

Very happy with the Anchor Team , advise from the start to the finish from sales and over all Install and set up .
The knowledge of every one that did venting & furnace AC unit install .
There is comfort knowing there staff are in house and take pride in there workmanship .
Noticed a few small items after work was done .. i called within a few minutes had a booked appointment the same day and adressed all items .That's Service .
I am very happy to have had Anchor in my home and there professional Team on the install and follow up service from Anchor .
Cherr's

Special thanks to

From the Salesman (Justin) to the installers, (Chris & Todd), having to replace our furnace (16 years old - Ruud) , was made more palatable by the above employees. We selected the Lennox "top of the line" and are very happy with both the install and the furnace which is VERY quiet. It was a big job but it was done with experienced and pleasant people. The one recommendation I have would be to have an employee who is very familiar with the Smart Thermostat , come and give a good "lesson" on how to set it up. The manual is copious. Joe came by and got things set up for us and we were most appreciative. Thanks to the above employees for their pleasant manner and help with a number of questions. It made for a stress-free day and a warm house at the end.

No heat on awaking at 8 a.m. Emailed Anchor to request an emergency visit. Administrator responded quickly - By 8:30 a.m. we were called to verify issues (i.e. power, noises, indicator check). By 10 a.m. tech Shannon was at the door and problem resolved by noon. He explained the problem as a faulty manufacturing one with the part and that the issue has been raised with the supplier. Service and parts covered by a warranty plan costing $11.29/month or basically the cost of a yearly maintenance visit. Shannon was personable, professional, and communicative.

Hot water heater not working. Dispatched tech who tried to sell
me a $650 part Plus Labor with no guarantees.
When asked if there is any guarantee, No. Then they Tried to
sell me a replacement Hot water Tank for $3100 plus HST and
a hoaky "service plan" No thanks. Got it fixed elsewhere
at a fraction of the cost . Tech went for a poop in my bathroom
without consent . NOT IMPRESSED!!!!

Made a service call for my AC at 12:30 pm today and Shannon arrived at 2:30 pm. He was able to diagnosed the problem within first 10 minutes. It was the thermostat and the batteries had corroded. He initially thought it would need to be replaced ($559), however after further work (cleaning, etc.) he was able to get it working again. Thank you Shannon for your expertise and patience in dealing with this matter.

Our experience with Anchor was very professional through and through, from the coordinator and salesperson to the installer. The salesperson offered practical solutions without focussing on upselling (another firm wanted to replace the furnace as well). We had our hearts set on tankless for space reasons but the representative also offered the option of simply relocating a new tank, which would also provide more space but for a lot cheaper. I'll seriously consider Anchor when the time comes to replace our furnace. Much of the business can be conducted electronically (scheduling, etc.) that I haven't seen often in this industry and that I appreciated. The installer actually showed up early. The installer clearly explained the pros and cons of each relocation optionts without pushing too aggressively for the one that would be more expedient for him. The installers were friendly, very competent and left the area clean once the work was completed. As far as replacing a water heater is concerned, I couldn't ask for a better experience overall.