Renewal By Andersen Of Bc

I would like to give a solid 4.5 star rating for the 3 people who helped me the most during this reno, Reggie, Justin & Jesse. They were conscientious, courteous, approachable and very willing to do whatever they could to make this experience a satisfied one.

Unfortunately I had a leakage problem during a wind and rain storm which left watermarks on the ceiling below the doors. In the 10 yeqrs we have lived here and after many powerwashings of this area we had never had an issue with water leaking until the doors were installed. Another team was sent out to deal with this in a timely manner. The crew was here until 6 pm when it was quite dark. The manager at the site was Cameron who took videos on his Ipad during the removal & reinserting the doors. I heard him seeral times tell the guys that if it got too dark they should stop the finishing work & return the next day. They did not and completed the job with head lights on their heads. I did not get a chance to see the finished project until the next day and I was most unhappy with the sloppy job. I called the Customer Service line that day and Santana was very understanding and helpful in arranging another appointment for someone to come and address the issues.
Cameron did come back and confirmed that the work was not satisfactory and that it would be dealt with. He did at that time indicate that he would get back to me regarding the ceiling issue after he spoke to his team. It has been several weeks now and I have not heard from him. I do appreciate that the Holidays did take up some of this time.
Jesse came a few days later and did a wonderful job of correcting many of the gross errors that had been done. He went above and beyond his job description and made sure that I was completely happy with the end results. He did mention to me when I asked him if it was possible that any of the drainage hole along the track had been caulked over during install and he confirmed that there was at least 1 that had been blocked.

In general I am quite pleased with the actual doors. they did what they were promoted as doing such as keeping the room cooler in summer and they look lovely. I am very disappointed in the work the that the instal team did and that puts a sour note on my experience.

Again, I give credit to Justin, Jesse & Reggie and would certainly tell anyone that they are there for the customer and very willing to do whatever it takes to have the customer happy.
I would give the instal team a failing grade for this project.