I called Andrew after discovering a gas leak in my gas range. Embridge came last night and issued a red tag A, as there was a leak at the connection point of the gas line to the stove. The previous installers would not honour their warranty and placed blame on us the home owners, and wanted $250 to come again to fix the issue. I called Andrew at Customer Gas Services and he returned my call within an hour, and was at my house 30 minutes later along with his colleague (on a weekend).
The assessed the leak, discovered the previous installer had it on way too loose. They removed it and then retightened it and were done within 10 minutes. They did a great job and even had a look and offered advice at other issues I was having throughout my house.
Would strongly recommend.
- Approximate cost of services:
- $150.00
- Company Response
Thank you Eric,
We were happy to help you during a frustrating situation.
Best regards,
Andrew.