We had a leak in our basement. Google found AAA Waterproofing and spoke to a Ziggy. He was very nice during the inspection and quotation, gave us a quote that was slightly lower than the competitors. When he started the work, he would work 1 day then disappear for 3-4 days and come back with some form of "family emergencies". When they were installing the foundation membrane, I noticed they were using the ramset pins to hold the material way too far apart and the membrane itself was very loose instead of being tight against the wall. When I mentioned this to Ziggy, he got very defensive and aggressive saying he's been doing this for very long time and for me not to "bother" him. Reluctantly, he did installed a FEW additional pins to hold it in place but it was still far from enough. When they were starting to backfill the outside, we noticed part of the membrane was already broken and dirt was getting in-between the membrane and the wall. I brought that up to Ziggy and he said he will fix it but disappeared for over a week. When he finally called me back, he asked if we can pay for the rest of the job first because his other clients hasn't paid him and he can't pay for his staff to come back and finish. In hindsight after reading the other reviews, it seems he does this often. He just disappeared and blocked our numbers after we gave him the money. We used a friend's number to call him and as soon as he realized it was us, he just hung up and blocked that number. I always say GOOD reviews can be "bought" but BAD reviews tell the real story.
- Approximate cost of services:
- $23,000.00