*Owner's response is unwarranted. He sent a notification to this site claiming I was not a paying customer in order to have an unfavourable and truthful review removed. I was able to send this review site a copy of our paid invoice. Owner deals with customers in a very passive-aggressive and contentious manner. All I ever wanted was an apology and acknowledgement for the damage to our items when the damage was originally brought to the owner's attention - and for the owner to keep him promise in trying to make things right. I offered to remove my review if owner was able to do what he told us he would do, but no such luck. Please do yourself a favour and choose a company that does not operate their business from a cell phone line and one that has a more established reputation as this company is very new and lacks experience/hires students.
Original: The movers themselves were polite. Damage to home and furniture though. Were not careful to wrap and manage all items appropriately. Dirty truck - filth to our lighter furniture and mattresses - even when we provided covers which were not used as instructed. Owner gave his word to "do whatever it takes to make customer happy" after making me feel small for bringing items to his attention, even when crew did not. Ultimately, did not follow through on his word - even after googling my husband's work phone number (which was very bizarre and inappropriate as not an appropriate way to contact due to the nature of his work). Use a more established business with a store front and reputation for good customer service and experience.
- Approximate cost of services:
- $1,000.00
- Company Response
*****Secondary update: Homestars was never notified that Ashley hadn't paid. She did pay a reduced invoice 30 days after her move. Ashley continues to use her abundance of free time as an attempt to sabotage our business. Ashley still appears unaware that we are a 7 figure [soon to be 8 figure] business, with a large warehouse and fleet of vehicles no more than 2 years old.
***Update: Ashley called to harass us and we also have an email where she is claiming she will continue writing negative reviews if we don't send her money.
[As Ashley continues to copy and paste her review, we will continue to copy and paste our response.]
Hi Ashley,
Let's address the facts here:
1) Your house move was completed almost a month ago, within 6 hours, despite the pouring rain.
2) The truck used for your move is less than a year old. You'll be hard-pressed to find many moving companies using a fleet as new as ours.
3) You tipped each mover $40, implying that you were satisfied with the service
4) The moving crew notified me that I should take a look at a cushion that you claimed was "filthy" and there was a small impression on a crib. The guys said that you appeared to be difficult so I was there within an hour.
5) I could hardly see the any discoloration of the cushion that you said was absolutely filthy. The crib (that your husband had taken apart), did have an impression on a railing as well as part of a leg missing (on the inside, where it wasn't noticeable nor impaired any function).
6) I offered to have your cushion professionally cleaned that day. You resisted, stating that you would not be able to relax without it.
7) You stated that it was a brand new, $600 crib. While your husband and I agreed that this hardly justified a new replacement, you have had it set in your mind that I should buy you a brand new crib.
8 ) The following day, you sent me a long-winded email about how you were unable to relax due to the "filthy" cushion (that I had offered to have cleaned). You also mentioned that a small cap piece was lifted on a stair at your original home (which your husband had said, verbatim: "Don't worry about it" to my crew) and you sent a copy of your receipt for the crib - that was purchased 6 months prior, for $470.
9) I called your husband (who has his phone number listed in your email signature), as he had originally seemed like a reasonable man. I asked him what he thought would be the best course of action (as he likely knows you better than anybody) and both him and I are too busy to sacrifice much time on something so frivolous.
10 ) In an effort to avoid further wasted time, I applied a $300 discount to your invoice, in hopes that you would find something better to do with your time.You are an example of an unreasonable person that will exaggerate everything.
- John (Owner of Brawny Movers)