Think Protection

Became a customer of Think Protection in 2018. Recently their box stopped communicating and they have been unable to fix it for the last several days. Lousy customer service.

Great customer service and IT Support - Solved issues quickly and provided great support on resetting my phone app.

neat and simple system, great value and customer service helpline was useful to help guide me

Nice not having someone come into our office to set up the system. Was super easy to do it ourselves. Called in when the box arrived to speak to an install specialist and was off the line 30 minutes later with everything working.

The app is easy to use and, when people come back to the office, we can put as many users as we need to on there.

Great option if you want simple, monitored service.

I have been a customer for 2 years. Love the product, the serviceable the price. Recently installed a system for my brother and he is just as happy as I am. I would recommend Think Protection to everyone.

You get what you pay for. Yes cheap montly fees but you will wait on hold for 2 hours to order any additional equipment. There is no way to get a hold of anyone other than calling. I messaged them on facebook and you can see they read my message and ignored it. Take my advice and go elsewhere!

I WOULD NEVER RECOMMEND Think Protection!

Terrible experience since day one! The Sales Rep sold me a package and didn't inform that the camera was a doorbell camera. He knew the alarm system was for a commercial space (why would I need a doorbell?). Then, I had about 2-3 months back & forth regarding the camera installation, which was simply not working. Yes, they did shipped a new camera for me, which finally worked, but they requested me to send the old one back and pay the shipping fees!
After about 8 months with Think Protection, I needed to play back the camera recordings, as someone violated my front door. I called their technical support and the person said the camera didn't save any recordings and I had to restart my camera memory card! What a services! What's the purpose of their alarm system as it's not any helpful at all! Just waste of money and time! NEVER buy it!

Purchased the alarm system and camera couple of years ago, love it, no problems and very helpful whenever called in. Way cheaper than other companies, and not locked in to any contracts. They have been excellent with us. We are now looking at purchasing the fire alarms.

Denise, Calgary

Alarm has been tripped twice in the last 2 weeks. I was worried that they have not sent any emails about offers or anything else in a while. Purposely set off my alarm and sat there for 5 minutes waiting for a call. Nothing

The company provides sub par service. The response to alarms is beyond bad. 2+ hours. I would never recommend this company as they are completely unprofessional. I have never dealt with the likes of Think Protection. If you are looking for a reliable alarm company this is not the one