- Approximate cost of services:
- $21,000.00
renovation for a house we moved in
Hi Lene, we are terribly sorry that you were dissatisfied with the work. I would like all our followers to know how seriously we take our clients satisfaction.
In response to your concerns:
1)CLEANLINESS AND ATTENTION TO DETIAL: the property was viewed by you on over 4 occasions and prior to completion the property was visited by the listing agent, at which point photos and videos were sent to you demonstrating that the property was left cleaned, free of debris and garbage. Furthermore, all the agreed upon work was completed.
2)LACK OF COMMUNICATION: We have text messages and emails to demonstrate that you have been responded to in a timely manner. Considering that were able to attend the property prior to your possession on over 4 occasions, I don't see how that would be possible without prompt communication. Furthermore, every detail and progress was reviewed with you on several occasions. Of this we have evidence of your satisfaction.
3)NOT MEETING UP AT AGREED UPON TIMES: Prior to the closing of the property on Wednesday, you visited the property on Friday with a TV mount and numbers to install. If you were so dissatisfied with the work, why were you requesting more and more things to be done? Prior to that, you visited the property several times, never a missed appointment. Furthermore, we were supposed to meet on the Monday at 5pm and as you know (so does the rest of the world) Rogers communications were not working on Cellphones that day. I was at the property however you had left and there was no way for us to communicate due to the cellphones not being in service. And when the phone lines were back up, I contacted you. That was the only appointment missed by both of us unfortunately due to circumstances outside of our control
4)AGREED UPON WORK NOT COMPLETED: We discussed this part in detail and when the circumstances were explained to you, you agreed to wait until material could be sourced and I could come back. As you know (as does the rest of the world) construction materials are expensive and scarce. It will take days and in some cases weeks to get specialized material.
Warms Regards, Next Generation Renovation
THANK YOU DAVID. IT WAS A PLEASURE WORKING WITH YOU AND GIVING YOUR HOME THE FEEL YOU WANTED!
Thank you! Your satisfaction is our primary goal
Thank you! It's been a pleasure and I look forward to future projects and referrals
Total remodelling of home including kitchen , flooring, washrooms, open concept, windows
Thank you! It was our pleasure and look forward to working on future projects with you
Thank you! We take pride in what we do and making our clients happy
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