Garage door banging down lower area one side. Technician, Hanza, came out . Did not look at door. Only worked on door opener , which was older, but had no problem before , but he said wires were finished ! I watched him. Told him he ruined it.
He ignored me. Talked into opener . After new opener, door issue was worse on opposite side., banging and rattling, He had no clue how to fix it. My daughters friend was even trying to help him. I was very upset by this whole situation then.
Company sent out Ahmed 2 days later . He went right to work on the door, tightened areas, fixed a section of the track . It was going smoothly in no time! He even tweaked the other opener, which had not been used for quite awhile and Hanza said was dead! He had wanted me to buy 2 new ones!
I regained faith in the company after Ahmed came out and would definitely request him in the future . Thus, a higher rating.
What should have been a service call only , cost me hundreds more for an opener, I did not need. Ahmed did offer to check mine out and reinstall it, however, if reusable. I appreciated his offer
and service and learned a valuable lesson in trust , as a senior.
- Approximate cost of services:
- $850.00