CB Solutions

CB pool built us a beautiful pool and dream backyard. However they ordered the wrong size filter which resulted in our pool not functioning properly for almost two seasons resulting in us having to spend $$$ on more chemicals and trouble shooting. The glue is oozing it from the stairs, patio stones they laid have chips which were there when they placed them, they said they would replace them but just ignored us and stopped responding to our calls and emails. They constructed our fence as well and its leaning towards our neighbours property and they wouldnt fix it or do anything about it. Its a matter of time before our new fence falls over. We also have ground water issues which results in getting water behind our liner causing wrinkles and therefore cannot vacuum as it gets stuck to the liner. We told them we had ground water issues and requested a pump to be proactive. The owners Chris and Brian, guaranteed their design and construction would solve our problem and it didnt and they will do nothing to remedy the problem. Would not recommend this company. Visually their work is beautiful but their workmanship is not up to par and they dont back up their work or their word. When things go wrong, they just ignore you.

We moved into our new house last summer and used CB Pools for pool school, diagnostics, closing and opening of our pool last week. Despite being assured it was all in perfect working order our pool is not working properly and CB pools are just avoiding us as they dont want to acknowledge any responsibility and have basically left us in the lurch. We have called and emailed and have been waiting for James to call us for two days now. Between chemicals and all the services, we have spent $2500.00 in the last 9 months. We now have a pool that isnt operating properly and no alternative but to find a reputable company that will support their customers properly

We met with three companies and settled on CB Solutions because of the obvious work ethic of the owners. They were price competitive and made it worth our while to chose them. Quality of work was excellent. They worked to coordinate services with our landscaper and fence company to give us a complete package. Nice, hard-working guys. They got a little overloaded as they got busier and we had to chase them on final details.