Total professionalism! The down arrow for the oven of my 20 year old Frigidaire electric range suddenly stopped working. I was amazed when they sent a Repairman within 2 hours of my contacting them, when other companies would not even respond. He could fix it but it would be costly so I wanted to weigh the cost of repair vs buying a new stove. The company even called me on a follow-up, to apologize for not fixing the oven, but told me to consider all options first. I might still fix the oven, but still wanted to see what new stoves were out there first. It cost me nothing so far, but Better Care Appliances will be the company I call for all my appliance repairs.